Business Retention Associate

Wolters Kluwer is a global leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

We are currently looking for a Business Retention Associate to join our team.

Mission:

As a Business Retention Associate, you will leverage your specialized skills to address loyalty activities with customers. Your role will be crucial in shaping customer experiences and ensuring their loyalty, contributing significantly to the company’s success.

Responsibilities:

• Address and resolve a wide array of customer retention actions.
• Develop and maintain detailed customer records.
• Create and implement detailed customer retention strategies.
• Conduct in-depth follow-ups to ensure customer satisfaction.
• Provide comprehensive product and service information.
• Work closely with internal teams for advanced problem-solving.
• Analyze and report customer feedback to inform strategy.
• Participate in specialized training programs.

Skills:

• Customer Relationship Management: Advanced skills in maintaining and enhancing client relations.
• Communication: Strong verbal and written communication abilities.
• CRM Software: Advanced proficiency in CRM software and tools.
• Problem Solving: Resolve complex client issues rapidly.
• Time Management: Handle multiple complex tasks efficiently.
• Active Listening: Deep understanding of client needs and concerns.
• Team Collaboration: Lead and collaborate with cross-functional teams.

If you think that you have the needed requirements click on the apply button to join us and #bethedifference. If making a difference matters to you, then you matter to us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status, in accordance with local regulations.

#LI-Hybrid

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.