The Business Support Coordinator manages calendars, travel, and expenses for EVP/SVPs, coordinates client meetings and team events, and handles various administrative tasks. This role serves as a primary contact for squad inquiries, manages internal out-of-office schedules, and coordinates conferences. Responsibilities also include reception duties, providing coverage, and data entry into client portals, ensuring smooth operational support for cross-functional teams.

Must Have

• Manage calendars for all EVP/SVPs cross functional team members
• Manage travel & expenses for EVP/SVPs cross functional team members
• Coordinate and set up for client meetings
• Order catering for in-office meetings
• Plan all team events (planning & logistics)
• Manage internal OOTO across the squad
• Coordinate conferences throughout the year (e.g., ASCO, ESMO, SABCS)
• Manage BL main reception as part of a rotation
• Handle data entry of scope(s) into client portals (with supervised training)

Business Support Coordinator

Business Support Coordinator (BSC) – Roles & Responsibilities\*

• Manage calendars for all EVP/SVPs cross functional team members (account, creative, medical, strategy)
• Manage travel & expenses for EVP/SVPs cross functional team members
• Serve as a resourceful contact for all squad members to direct and/or resolve inquiries and concerns pertaining to travel, expenses, and scheduling as needed
• With guidance from account, coordinate and set up for client meetings (ex: room, catering, outside restaurant, etc.)
• For in-office catering, BSC to order catering (using BL credit card) and send HUB receipt of order; HUB to set up catering for meeting
• Plan all team events (planning & logistics)
• Manage internal OOTO across the squad
• Manage non-billable travel for all out-of-town squad team members – twice a year (BL yearly event + one other time)
• BSC to coordinate conferences throughout the year, ex: ASCO, ESMO, SABCS (including travel logistics, meals, client entertainment, etc.)
• Attend squad/team meetings when needed
• With direction from manager, submit Paige tickets when employees need to be added to or taken off lists
• When needed, support EVP/SVPs putting in Paige tickets for IT support
• Manage BL main reception as part of a rotation
• Provide coverage, when needed, across BSCs
• Based on bandwidth and with supervised training by account team, handle data entry of scope(s) into client portals

Advanced Skills and Expectations for Sr. BSCs and BS Managers

As the Business Support person moves to the next level, they are expected to demonstrate an increase in:

• Decision-making abilities and authority
• Autonomy in day-to-day work
• Comfortability with ambiguity
• Proactivity around completing tasks
• Solutions-oriented thinking
• Creation of processes from scratch
• Years of experience in administrative function

\*Note: While the above indicate general roles & responsibilities of the BSCs, there are also many squad specific responsibilities unique to each squad. These responsibilities are determined by the BSC and their direct manager.

Salary range-$45,000- $59,500.

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