Casino Customer Relations Manager

Company Description

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience.

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry.

Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Join Playtech as a Casino Customer Relations Manager! We're seeking a dynamic CRM Executive with a passion for the gaming industry ready to take the next step in their career. As a CRM Manager, you'll drive feature adoption among licensees with engaging presentations, manage campaigns, and ensure flawless execution.

Job Description

Your influential mission. You will...

• Guide and organize meetings with clients to understand their expectations and needs regarding their Casino RNG business.
• Develop and maintain excellent customer relations with existing and new clients.
• Develop and align CRM strategies for campaign plans tailored to client needs.
• Arrange campaign delivery as agreed with clients, ensuring promotional materials align with CRM objectives.
• Assist clients in understanding and utilizing promotional tools within the back-office system.
• Continuously optimize campaign performance through post-promotional analysis.
• Prepare and present data-backed performance reports.
• Identify opportunities to enhance offerings and improve builds.
• Analyze competitor strategies and market trends to adjust CRM strategies.
• Collaborate with product, marketing, and content teams on strategy and business cases.

Qualifications

Components for success. You...

• +2 years of experience as CRM Manager in the online casino industry.
• Effective verbal and written communication skills.
• Strong presentation skills to pitch key selling points of features, products, and content to operators.
• Knowledge of Slots and Progressive games and market trends.
• Adept at managing back-end configuration tools and processes.
• Knowledge of the Casino customer and the European customer landscape.
• Analytical skills to interpret data and derive actionable insights.
• Strong sense of strategy and business acumen.

Thrive in a culture that values...

• Team Collaboration: We believe in working together to achieve common goals.
• Innovation: We nurture and promote creativity and innovation, encouraging diverse thinking.
• Growth and Development: We offer opportunities for professional growth and development.
• Inclusivity: We celebrate differences and encourage everyone to join us and be themselves at work.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance.

Additional Information

CASINO UNIT

Casino products are the flagship of Playtech's products, offering an industry-leading selection of online games and a state-of-the-art platform for seamless integration with our business customers' websites. We ensure to deliver a thrilling web experience content library that includes a slot, table/card, fixed odds games, and more. Some movie and entertainment brands we have collaborated with include DC, MGM, and NBC Universal. Casino Unit includes around 300 great employees in total across different countries, who build the most extensive games portfolio across the industry.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.