Customer Success Manager - Associate

The Core Customer Success Manager - Associate manages customer accounts by building strong relationships and demonstrating programs and services. This role involves working closely with customers to help them achieve business objectives through effective use of products, handling inquiries, and providing support. Key responsibilities include managing accounts, demonstrating services, addressing customer needs, resolving issues, and tracking engagement to identify support opportunities.

Must Have

• Manage customer accounts
• Demonstrate company programs and services
• Handle phone inquiries and support
• Build and maintain strong relationships by addressing customer needs promptly and professionally
• Handle customer issues, escalating complex problems as needed to provide timely solutions
• Support the customer portfolio by tracking engagement and identifying opportunities for further support
• Excellent phone etiquette and strong communication skills
• Customer-focused mindset and ability to understand client needs
• Basic problem-solving skills and a proactive approach to customer support
• Strong computer and organizational skills
• Ability to multitask and stay organized in a fast-paced environment

Good to Have

• Bilingual

Perks & Benefits

• Thorough training
• Growth opportunities within the company

The Core Customer Success Manager - Associate focuses on managing customer accounts by building strong relationships, demonstrating our programs and services. You will work closely with customers to help them achieve their business objectives through effective use of our products.

Here is more of what you’ll get to do:

• Manage customer accounts.
• Demonstrate company programs and services.
• Handle phone inquiries and support
• Build and maintain strong relationships by addressing customer needs promptly and professionally.
• Handle customer issues, escalating complex problems as needed to provide timely solutions.
• Support the customer portfolio by tracking engagement and identifying opportunities for further support.

You’ll thrive in this role if you have:

• Excellent phone etiquette and strong communication skills for delivering insights and building relationships.
• A customer-focused mindset and the ability to understand client needs.
• Basic problem-solving skills and a proactive approach to customer support.
• Strong computer and organizational skills
• Multitask and stay organized in a fast-paced environment
• Bilingual is a plus (but not required)

We offer thorough training and growth opportunities within the company. If you're a motivated, outgoing and detail-oriented individual with a positive attitude and strong work ethic, we want to hear from you!

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!