CEE IT - Applications and Platform Support Specialist

The Applications and Platform Support team at PwC is seeking an experienced IT application custodian. This role involves providing mission-critical IT support for key business applications and systems. Responsibilities include advanced technical support, diagnosing complex incidents, collaborating with IT teams and vendors, maintaining documentation, ensuring security compliance, and participating in meetings to gather requirements and identify service improvements, all while adhering to ITIL Standards.

Must Have

• At least 2 years of professional experience in Level 1 IT support.
• Professional knowledge of the English language (at least at a B2 level).
• Team player with strong interpersonal, communication, and project management skills.
• Possesses strong problem-solving and analytical skills.
• Open minded, self driven, eager to learn new technologies.
• Exceptional collaborative and communication skills.

Good to Have

• ITIL Foundation Certification.
• Microsoft Azure administration experience.
• Level 2 application support experience.
• Experience with ServiceNow.

Perks & Benefits

• Continuous growth in a positive and multicultural work environment.
• Opportunity to gain skills, knowledge, and experience with highly marketable specialists.
• Opportunity to work on complex regional or global projects across multiple disciplines - IT, Finance, Human Resources, Procurement, Accounting, etc.

Job Description & Summary

The Opportunity

Our Applications and Platform Support team is looking for an experienced IT application custodian to join our supporting team.

This team provides mission-critical IT support services to key business applications and systems.

What you will be doing

As a member of our team, you will participate in administration a wide variety of complex applications and systems to ensure the highest levels of service and availability to PwC clients.

• Provide advanced technical support for application issues escalated from Level 1 support.
• Diagnose and resolve complex incidents, ensuring minimal downtime and high customer satisfaction.
• Collaborate with other IT teams or 3rd party vendors to troubleshoot and resolve applications issues.
• Maintain and update documentation for processes, troubleshooting steps, and knowledge base articles.
• Ensure compliance with security policies and best practices during all support activities.
• Actively participate in meetings with business owners to gather new application requirements, discuss existing issues, and identify opportunities for service improvements.
• Following ITIL Standards.

What we need from you

• At least 2 years or professional experience in Level 1 IT support.
• Professional knowledge of the English language (at least at a B2 level).
• Team player with strong interpersonal, communication, and project management skills.
• Possesses strong problem-solving and analytical skills.
• Open minded, self driven, eager to learn new technologies and put newly acquired knowledge into practice.
• Exceptional collaborative and communication skills.

Nice to have:

• ITIL Foundation Certification.
• Microsoft Azure administration experience.
• Level 2 application support experience.
• Experience with ServiceNow.

What we offer

• Continuous growth in a positive and multicultural work environment.
• We take care to help you gain skills, knowledge and experience, together with highly marketable specialists.
• Opportunity to work on complex regional or global projects across multiple disciplines - IT, Finance, Human Resources, Procurement, Accounting, etc.

We appreciate the interest shown by all candidates. However, we wish to advise that only suitable candidates will be contacted.

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