Chief of Staff (Marketing)

ABOUT XSOLLA:

Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together and continually make new resources available to creators.

Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and have helped over 1500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.We are hiring a talented and experienced Chief of Staff to join our global marketing team!

The Chief of Staff (COS) will partner with our Chief Marketing & Growth Officer (CM&GO) to make the strategic choices, daily operating decisions, analytical assessments, and operational management with the global marketing team of over 80 experts to help us continue to build a hyper-growth multi-billion-dollar global company.

A successful candidate will have the analytical and commercial experience in the games and/or fintech industry to work individually and collaboratively in an evolving and fluid environment within the dynamic marketing team. In addition, you are incredibly organized and able to strategically work on multiple projects simultaneously to liaise with our product, business development, customer support, finance, legal and global operations colleagues and stakeholders in offices located around the world. We are seeking a highly motivated and passionate individual to work behind the scenes to continue to make a world-class organization.

Responsibilities

• Marketing Operations: Work alongside the company CM&GO in a collaborative way to elevate the operations and performance of the team through budget, workforce and strategic operations plans within the company;
• Strategic Planning: develop strategy and planning cycles, delegating different points of view to help the marketing leadership and product marketing teams plan with the best possible business context;
• Executive Reporting & Analysis: Create and manage MBR, QBR and Semi-Annual Business Reviews with the operations, product, marketing and business development teams;
• Go-to-Market Measurement: Manage the Go-to-Market tracking and reporting process for key initiatives and solution launches around the world in collaboration with our integrated and product marketing teams;
• Counsel to Team and Leadership: You will act as trusted counsel to senior marketing leaders and company stakeholders, product, business development, finance, and operations teams to provide analysis on operations and represent marketing leadership in various capacities/meetings;
• Reporting Metrics: Manage our dashboard reporting and tracking of progress and performance across our different marketing functions - experiential, integrated (digital, social, acquisition), product, regional, design, public relations;
• Collaborate: Cross divisional collaboration and coordination with product, finance, technology, operations, business development, customer service and legal department stakeholders to solve challenges, create opportunities and manage process flows and internal communications;
• Problem Resolution: Frame problems and propose structures/models that help people better understand opportunities and trade-offs;
• Project Management: Partner across the organization relevant to your project/role with key stakeholders, ecosystem partners and customers;
• Marketing Support: Ownership of relationships development, supporting teams to complete associated deliverables, and working collaboratively to prepare presentations;
• Meeting Owner: Lead successful meetings for the marketing leadership and executive stakeholders by formulating agendas, guide and facilitate key meetings, bring together notes and action items, and provide excellent follow-up in our Atlassian System (Jira, Atlas, Confluence);
• Workforce Planning: Create workforce planning and team operational organizational recommendations as part of annual planning, budget allocations and hiring of needed key roles;
• Learning and Education: Will continuously be learning and educating the team on trends, opportunities, tools and services to help us continue to service our partners and stakeholders effectively;
• Internal Representation: Act as the internal face of the global marketing team in the absence of the CM&GO.

Requirements

• 8+ years of marketing, operations, commercial roles within the gaming and/or fintech businesses;
• Proven track record of operational excellence with teams of 50+;
• Extensive experience using and operating in the Atlassian Suite (Jira, Confluence, Atlas), Google Analytics, social media platforms, public relations tools and tracking;
• Experience using augmented reality (AI) tools to create operational efficiencies;
• Highly organized, make sure nothing falls through the cracks;
• Excellent written and oral communication skills;
• Ability to communicate effectively across multiple levels (including executive leadership team, peers, managers and junior staff) from different cultures and backgrounds from around the world;
• Embody the attitude needed to support an agile working environment (including respect, collaboration, improvement and learning cycles, pride in ownership, focus on delivering value and continuous improvement);
• Possess broad strategic business knowledge;
• Excellent financial and operational modeling skills;
• Comfortable navigating in a growing and changing organization, identifying and engaging with teams and individuals;
• Ability to see where improvements can be made and problem solving;
• Confidence and competence to take responsibility to make decisions and the self-restraint to know when decisions are not immediately needed;
• Enjoy working with data and fluent in a variety of analytical tools;
• Expertise in leading complex projects across teams and organizations;
• Highest level of ability to manage confidential information;
• Ability to travel both domestically and internationally - up to 10%.

Benefits:

We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.

Equal Employment Opportunity Statement:

Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.

We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.

Criminal History Consideration:

For the Head of Global Payroll, we will conduct a background check that may include the following

Criminal history check

Employment verification

Education verification

Professional license verification

Relevance to Job Responsibilities:

The background check is relevant to this position because of the following role responsibilities

Handling sensitive financial information/managing budgets/accessing funds

Accessing confidential company data

Ensuring compliance with regulatory requirements

Rights Under the Fair Chance Act:

Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.

By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.