Citrix System Administration L3 - R-22195

1 Hour ago • 8-10 Years

System Admin

Job Description

This role involves building, implementing, and managing Citrix products/solutions for Rackspace Hosted and Remotely Managed environments. Key responsibilities include handling L3 escalations, providing architecture recommendations for application virtualization and VDI, and troubleshooting technical issues related to Citrix solutions, OS, webservers, and databases. The position requires strong expertise in XenApp, XenDesktop, Citrix ADC/Netscaler, and Microsoft platforms.

Good To Have:

Windows 10 expertise and WVD user support exposure/experience.
Azure Monitor (OMS/log analytics).
Knowledge on Skype for Business, Hyper V and other related technologies.

Must Have:

Build, implement, and manage products/solutions for Rackspace Hosted and Remotely Managed Citrix environments.
Manage L3 escalations for all Citrix related products.
Provide recommendations for architecture design and strategic initiatives that require application virtualization and/or virtual desktop infrastructure (VDI).
Responsible for identifying and solving technical issues related to the Citrix solution, including OS level troubleshooting, webserver, database server, applications server, DNS, or other software issues.
Troubleshooting and Root Cause Analysis of production support related issues.
Highly proficient with XenApp and XenDesktop 7.15 LTSR and previous versions.
Design and architecture expertise in XenApp, XenDesktop, Citrix Storefront, Citrix Desktop Delivery Controller, Citrix Provisioning Services, Citrix UPM, Citrix Director.
Expertise on Microsoft Windows platforms, Active Directory, DNS and GPO, FSlogix, Gold image management (app publishing/patching).
Strong knowledge of Citrix ADC/Netscaler Secure Gateway.
Work with product management to design/deploy complex custom Citrix applications, XenApp and XenDesktop.
Have a good background and work on technologies other than Citrix like Windows Server (2022 through 2025), Microsoft Exchange and O365.

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Job Description

Build, implement, and manage products/solutions for Rackspace Hosted and Remotely Managed Citrix environments.
Manage L3 escalations for all Citrix related products.
Provide recommendations for architecture design and strategic initiatives that require application virtualization and/or virtual desktop infrastructure (VDI)
Responsible for identifying and solving technical issues related to the Citrix solution, which, in addition to Citrix Virtual Apps and Desktops can include OS level troubleshooting, webserver, database server, applications server, DNS, or other software issues.
Troubleshooting and Root Cause Analysis of production support related issues.
Highly proficient with XenApp and XenDesktop 7.15 LTSR and previous versions
Design and architecture expertise in XenApp o XenDesktop o Citrix Storefront o Citrix Desktop Delivery Controller o Citrix Provisioning Services o Citrix UPM o Citrix Director
Windows 10 expertise and WVD user support exposure/experience coupled with Expertise on Microsoft Windows platforms, Active Directory, DNS and GPO , FSlogix , Gold image mgmt (app publishing/patching)
Azure Monitor (OMS/log analytics)
Strong knowledge of Citrix ADC/Netscaler Secure Gateway.
Work with product management to design/deploy complex custom Citrix applications, XenApp and XenDesktop.
Coordinate with other Operations/App. Services team members regarding deployment and ongoing maintenance of new systems and solutions.
Perform various administrative duties and maintenance functions as required.
Have a good background and work on technologies other than Citrix like Windows Server (2022 through 2025), Microsoft Exchange and O365. (knowledge on Skype for Business, Hyper V and other related technologies will be a plus)