Client Servicing Executive

We are seeking a Client Servicing Executive for our event & community building software solution, FLOOR.bz. The ideal candidate will serve as a client success manager, acting as the primary point of contact from onboarding to renewal. Responsibilities include building strong customer relationships, monitoring retention, providing product expertise and training, and collaborating with cross-functional teams to ensure client delight and drive upselling. This role requires a customer-centric individual comfortable with technology and SAAS products.

Must Have

• Serve as primary contact for customers (onboarding to renewal)
• Build and manage strong customer relationships
• Monitor client retention and account health
• Provide product training and expertise
• Collaborate with cross-functional teams
• Ensure client delight and minimal churn
• Create processes for client relationships
• Drive upselling by understanding client needs
• Advocate for customer needs (voice of the customer)
• Work in day/evening shifts as assigned
• Possess strong ethical practices for client servicing
• 0-1 years experience in client servicing (preferably international)
• Comfortable with technology

Perks & Benefits

• Opportunity to work with a progressive, high-growth startup
• Strong employee-friendly company policies
• Fully remote option

The Role

We are looking for a client success manager for our event & community building software solution (FLOOR.bz). The ideal candidate would have worked on SAAS based product or very comfortable with handling technology, besides being a complete customer fanatic.

The Job Definition

• Serve as the primary point of contact for the customers from onboarding to renewal
• Build and manage strong relationships with key customer stakeholders
• Proactively monitor client retention and customer account health
• Serve as a product expert on use cases and provide customer training
• Interface and collaborate with cross-functional teams to drive towards customer goals
• Provide prompt customer service to ensure client delight and minimal churn
• Follow and create processes that build long lasting client relationships
• Drive upselling by understanding client requirements and product fit
• Be the voice of the customer to drive process and product enhancement

What are we looking for?

• Comfortable to work in the day / evening shift as per the assigned region
• Strong ethical practices for client servicing
• 0-1 years of experience in client servicing (preferably in the international market)
• Effective communicator with strong analytical, problem-solving and organizational ability
• High level of comfort with handling technology

What do you get?

• We are one of the top 100 websites in the world for business professionals
• Over 50% of fortune 500 companies use our platform
• Opportunity to work with progressive, high growth start-up
• Strong employee friendly company policies + fully remote option

About 10Times:

10Times is Worlds No. 1 business event discovery and networking platform. We help users find new opportunities to grow their business and careers. Our users come from across the world, from small startups to Fortune 500 companies. Professionals from over 150 industries use 10Times to get recommendation on relevant upcoming tradeshows, conferences, summits & workshops.

Our software suite, FLOOR, provide an end-to-end solution for creating & managing events and building community. Used by clients in over 25 countries, we aim to touch a billion lives and move learning forward.