Clinician Support Manager

ABOUT FREED:

Doctors are overworked, burnt out, and are quitting in masses.

At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier.

Our first product is an AI scribe that automates medical documentation.

Since May of 2023, we have:

• Acquired 26,000 paying and loving clinicians
• Generated 70,000 patient notes daily and over 2 million monthly
• Made thousands of clinicians happier

With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day.

We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win.

With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way.

About the Role:

We’re looking for a Clinician Support Manager to lead and scale Freed’s clinician support function. You’ll oversee a growing team of Clinician Support Representatives and own the systems, workflows, and education that help clinicians not just use Freed — but succeed with it.

This is a player-coach role that blends strategic ownership with hands-on problem-solving. You’ll lead the day-to-day operations of clinician support, drive improvements to process and AI tooling, and represent the voice of the clinician across the entire company. You’ll sit within the Product org to ensure clinician feedback directly shapes product priorities, communication, and user experience.

How You’ll Have Impact:

• Own the Clinician Support function — leading strategy, operations, and execution for all support activities.
• Manage and develop a growing team of Clinician Support Representatives, fostering a culture of empathy, urgency, and continuous improvement.
• Establish scalable systems and workflows, leveraging AI tools and automation to improve speed, quality, and consistency.
• Represent the clinician voice across the company, ensuring insights from the front lines inform product decisions and roadmap priorities.
• Handle complex, high-priority clinician cases directly, modeling thoughtful, clear, and human-centered communication

What You’ll Bring:

• Experience leading customer support, customer success, or technical support in a high-growth SaaS or AI startup (minimum 2+ years of management experience)
• Proven success managing and developing independent, highly skilled team members — providing context, structure, and clear direction.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills — able to connect user feedback to actionable improvements.
• Experience with Intercom or similar CRM/support platforms.
• Demonstrated ability to build and scale support operations using AI tools and automation to enhance quality and efficiency.
• Ability to thrive in a fast-moving, flat organization and engage directly with senior leadership.

Nice to Haves:

• Experience supporting clinicians or healthcare professionals.
• Familiarity with healthcare software or EHR systems.

What We’ll Bring:

• Competitive salary and equity in a high-growth company
• Opportunity to make an immediate impact
• Medical, dental, and vision coverage
• Unlimited paid time off
• Company-sponsored annual retreats
• 401(k) plan to support your long-term financial goals
• Commuter stipend for our San Francisco based employees

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