Seller Support Specialist (Italian-speaking) - Global e-Commerce

As a Seller Support Specialist in Lisbon, Portugal, you will investigate and resolve issues reported by buyers, sellers, customers, and creators, such as checking order and logistics status. You will review reported issues within agreed turnaround times and quality standards, escalating to the client when necessary. Your role involves driving overall Customer Satisfaction metrics, ensuring service quality, and adhering to service levels across channels to achieve best-in-class productivity and impact resolution times for end customers.

Must Have

• Investigate and resolve issues reported by buyers/sellers/customers/creators.
• Review reported issues within agreed turnaround times and quality standards.
• Escalate issues to the client in accordance with MSA and SOW.
• Drive overall Customer Satisfaction metrics and service quality.
• Drive adherence to service levels and achieve best-in-class productivity.
• Fluent in Italian (C1) and English (B2).
• Minimum college degree or equivalent diploma.
• At least 1 year experience in customer service or support.
• At least 1 year experience in telesales, account management, or customer success roles.
• Strong understanding of e-commerce.
• Experience working with call center (voice and non-voice) and service industry.
• Ability to work as a team member, as well as independently.
• Fluent with social media products usage and basic digital advertising understanding.

Perks & Benefits

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Seller Support Specialist in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Seller Support Specialist, you will:

• investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status
• review the reported issues within agreed turnaround times and standards of quality
• escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

Your qualifications

Concentrix is a great match if you:

• Are fluent, verbal and written in Italian (C1)
• Are fluent, verbal and written in English (B2)
• Have minimum education qualification of college degree or an equivalent diploma
• Have at least 1 year of experience in customer service or support with at least 1 year experience in telesales, account management or customer success roles (mandatory)
• Have strong understanding of e-commerce
• Have experience working with call center (voice and non-voice) and service industry
• Have the ability to work as a team member, as well as independently
• Are fluent with any social media products usage and basic understanding of digital advertising

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.