Fulfillment Administrative

As a Fulfillment Administrative in the Customer Service area, you will be responsible for offering efficient and high-quality support to our clients, ensuring a positive experience throughout the entire purchase and after-sales process. Your main functions include answering incoming calls, managing and tracking cases through Salesforce, processing and monitoring orders, resolving incidents, and coordinating material returns. You will work proactively to ensure customer satisfaction, providing timely solutions and taking care of every detail of the fulfillment process.

Must Have

• Ensure correct telephone and written customer service, generating and tracking assistance tickets, escalating complex situations.
• Manage and track customer purchase orders through internal and external channels, checking and confirming order conditions.
• Ensure orders are dispatched on time and in the established manner, in constant coordination with the warehouse.
• Manage product returns according to established conditions, analyzing proposals and ensuring correct material return and invoicing.
• Manage the collection of outstanding invoices.
• Degree/Vocational Training in Commerce, Sales or Administration.
• Call center experience.
• B2 level English.
• Proficiency in databases, CRMs and IT systems (especially SAP, Salesforce and intermediate Excel).

Job Title: Fulfillment Administrative

Start Date: February 2026

Location: Madrid - Hybrid Model

Contract Type: Permanent-intermittent (from February to December)

About Springer Nature Group:

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the world, our publishing houses, books, journals, platforms and technological solutions reach millions of people. For more than 180 years, our brands and publishing houses have been a reliable source of knowledge for these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities, allowing them to improve results, advance and benefit future generations. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup.

About Macmillan Education:

Macmillan Education offers world-class content in the most relevant, engaging and flexible formats to support students, teachers and institutions in lifelong learning.

Visit macmillaneducation.com and follow @MacmillanEducation / @MacmillanELT.

About the Position:

As a Fulfillment Administrative in the Customer Service area, you will be responsible for offering efficient and high-quality support to our clients, ensuring a positive experience throughout the entire purchase and after-sales process. Your main functions include answering incoming calls, managing and tracking cases through Salesforce, processing and monitoring orders, resolving incidents and coordinating material returns. You will work proactively to ensure customer satisfaction, providing timely solutions and taking care of every detail of the fulfillment process.

Responsibilities of the Position:

• Ensure correct telephone and written customer service, generating and tracking assistance tickets, escalating more complex situations to a higher level.
• Management and tracking of customer purchase orders through internal and external channels, checking and confirming the corresponding order conditions, thus ensuring that they are dispatched on time and in the established manner in constant coordination with the warehouse.
• Manage product returns according to the established conditions, analyzing the proposal and ensuring the correct return of the material and its correct invoicing.
• Manage the collection of outstanding invoices.

Experience, Skills and Qualifications:

• Degree/Vocational Training in Commerce, Sales or Administration.
• Call center experience.
• B2 level English.
• Proficiency in databases, CRMs and IT systems (especially SAP, Salesforce and intermediate Excel).

At Springer Nature, our mission is to be part of progress, and that starts with inclusion: of people, perspectives and ideas. We believe that diverse perspectives drive progress and we are committed to creating an environment where people and ideas can thrive.

If you have any accessibility needs related to disability, neurodivergence or a chronic condition, please contact us at EMEACareers@springernature.com so that we can make all necessary accommodations.

For more information about career opportunities at Springer Nature, visit:

https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/

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