CMDB Developer

Job Description

We are looking for a skilled CMDB (Configuration Management Database) Developer to design, implement, and maintain CMDB solutions that ensure accurate and efficient IT asset and configuration management. The ideal candidate will have hands-on experience with ServiceNow CMDB, ITIL best practices, and integrations with various IT systems.

Key Responsibilities:

• Design, develop, and maintain CMDB solutions to support IT asset and configuration management.
• Ensure data integrity, accuracy, and consistency within the CMDB by implementing robust data models and workflows.
• Develop custom scripts, automation, and integrations between CMDB and other IT systems (e.g., ITSM, ITOM, discovery tools).
• Work with IT teams to onboard new CI (Configuration Item) types, attributes, and relationships.
• Implement discovery tools (e.g., ServiceNow Discovery, SCCM, BMC Atrium) for automated population and reconciliation of CMDB data.
• Ensure compliance with ITIL best practices and organization-specific policies for configuration management.
• Develop and maintain CMDB reporting and dashboards to provide visibility into IT assets and dependencies.
• Identify and resolve data discrepancies, inconsistencies, and duplication within the CMDB.
• Provide technical guidance and documentation for CMDB architecture, workflows, and processes.

Primary Skills

• Strong experience with CMDB platforms, especially ServiceNow CMDB or similar tools (e.g., BMC Atrium, IBM TADDM).
• Hands-on experience with CMDB architecture, data modeling, and relationship mapping.
• Proficiency in scripting languages such as JavaScript, PowerShell, or Python for automation and integration.
• Experience with REST/SOAP APIs for CMDB data ingestion and third-party integrations.
• Strong knowledge of ITSM, ITOM, and ITIL processes, particularly Configuration Management.
• Familiarity with discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium, SolarWinds) for automated CMDB population.
• Understanding of data governance, normalization, and reconciliation techniques.
• Experience with SQL or NoSQL databases for CMDB-related queries and reporting.
• Strong analytical and problem-solving skills.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist – CMDB.
• Experience with cloud infrastructure CMDB integrations (AWS, Azure, GCP).
• Knowledge of networking concepts, IT asset management (ITAM), and security compliance.
• Experience with CMDB migration or large-scale data transformation projects.

Education:

• Bachelor’s/Master’s degree in Computer Science, Information Technology, or a related field.