Commercial Contract Services Manager, NA/GISV

Description:

Reporting to the North America DOC Director, the Commercial Contract Services Manager (NA/GISV) is a critical leadership role responsible for guiding and developing the team that provides contractual support to the Sales organization as outlined by the Operating Procedure and in alignment with Legal Department guidelines. You will lead a team of Contracts Generalists, Specialists, and Experts, fostering a culture of excellence, partnership, and continuous improvement. This role is responsible for the overall performance and operational efficiency of the commercial contracts function supporting NA and GISV, acting as a key advisor to Sales leadership and ensuring the team effectively manages risk while accelerating deal velocity.

Responsibilities:

Leadership & Mentorship:

• Lead, mentor, and develop a high-performing team of contracts professionals at all levels (Generalist, Specialist, Expert), driving performance through effective coaching and targeted career development.
• Spearhead the talent lifecycle for the contracts team, including recruiting, hiring, and onboarding new members to build a scalable and expert organization.
• Manage team workload, set clear performance expectations, and ensure the consistent achievement of departmental Service Level Agreements (SLAs).
• Foster a collaborative and engaging team environment that encourages knowledge sharing and professional growth.

Operational & Contractual Excellence:

• Oversee the contract drafting and negotiation process for the commercial sales organization, ensuring quality, accuracy, and compliance across all agreements.
• Act as the primary escalation point for the most complex contractual and commercial issues, providing expert guidance to both the team and the Sales organization, working with Legal/Operations/Risk/Compliance.
• Drive the continuous improvement of contract templates, processes, and policies to increase efficiency and reduce friction in the sales cycle.
• Analyze team performance and key metrics to identify trends, forecast needs, and report on the effectiveness of the contracts function to senior leadership.

Strategic Partnership & Collaboration:

• Serve as a trusted partner to Sales leadership, providing strategic advice on deal structuring, negotiation tactics, and contractual risk.
• Build and maintain strong, collaborative relationships with key cross-functional partners, including Legal, Finance, and Operations, to facilitate seamless end-to-end deal execution.
• Represent the contracts function in cross-departmental meetings and strategic initiatives, ensuring the team's perspective is considered in broader business decisions.

Qualification:

• Language Proficiency: Mandatory fluency in English; preferred fluency in other international languages, with superior proficiency in both written and oral communication
• Education/Experience: Bachelor’s degree in Business, Law, or a related field, with a minimum of 7+ years of progressive experience in contracts management, or a related field. Requires at least 3+ years of direct people management experience.
• Industry Experience: Prior experience directly supporting a commercial Sales team in a contractual capacity, preferably in a services or high-tech based industry, with a strong ability to understand sales processes and adhere to internal procedures.
• Leadership & Team Development: Proven ability to lead, coach, and develop a team of professionals with varying levels of experience, with a strong track record of building high-performing teams.
• Expert Contractual Acumen: Mastery of drafting, reviewing, and negotiating a wide range of complex commercial agreements (e.g., SaaS, Professional Services, Partnerships) and a deep understanding of associated risks and legal implications.
• Strategic & Analytical Thinking: A strategic thinker with the ability to analyze complex situations, make data-driven decisions, and implement effective operational improvements.
• Communication & Influence: Exceptional communication and interpersonal skills, with the proven ability to influence and build credibility with senior leadership and cross-functional partners.
• Program & Project Management: Proven experience leading projects from conception to completion, managing stakeholders and timelines effectively.
• Technical Proficiency: Expertise with CRM (Salesforce.com is highly preferred) and Contract Lifecycle Management (CLM) systems. Proficiency in Google Suite and Microsoft Office.

Discover what awaits you:

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

Category: Sales Operations Group