Coordinator Rider Onboarding

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Role Summary

We’re looking for a dynamic operator to own the end-to-end journey of 3PL-sourced riders from onboarding to compliance while driving scalable partnerships and ensuring every rider hits the ground ready to deliver. This role sits at the intersection of operations, data, compliance, and partner management, offering a unique opportunity to shape the backbone of our logistics ecosystem.

What’s On Your Plate?

• Own Onboarding Operations: Manage the full onboarding lifecycle for 3PL riders—document verification, training coordination, and go-live scheduling ensuring a seamless and rider-first experience.
• Be the Partner Anchor: Serve as the primary point of contact for 3PL partners. Build strong, trust-based relationships, gather feedback, review performance, and negotiate SLAs to raise the bar on compliance and delivery standards.
• Turn Data into Action: Leverage G-Suite, Tableau, and Looker to build dashboards, track KPIs, and deliver actionable insights. Identify gaps, spot trends, and drive improvements in onboarding speed, compliance %, and rider productivity.
• Orchestrate Cross-Functional Impact: Work closely with Training, Document Verification, Compliance, and other internal teams to streamline processes and elevate the onboarding playbook.
• Continuously Innovate: Audit and re-design onboarding flows. Deploy new tools and strategies that bring efficiency, scalability, and industry best practices to the forefront.
• Raise the Standards: Ensure legal, compliance, and quality benchmarks are always met. Anticipate potential risks early and implement proactive measures to safeguard operations.
• Enable 3PL Success: Act as a guide and trusted advisor for partners. Provide clarity, resolve issues, and enable smooth collaboration that delivers mutual wins.

Qualifications

What Did We Order?

• A blend of ops hustle and strategic thinking: you can zoom into details without losing sight of the bigger picture.
• Comfort with data and dashboards you don’t just report numbers, you tell the story behind them.
• Stakeholder management skills that make you the person people trust and turn to.
• A passion for building scalable processes and raising the compliance bar in a high-growth environment.