Crisis Management Manager

Electronic Arts is seeking a Crisis Management Manager to lead a team within the Global Physical Security & Resilience program. This role involves guiding crisis management strategy, managing response and communications, developing playbooks, and leading training exercises. The manager will assess global physical security risks and ensure the safety of employees, assets, events, and guests. This is a hybrid role requiring at least three days per week in the assigned local office.

Must Have

• Guide crisis management strategy
• Manage crisis response and communications
• Develop and audit crisis management playbooks
• Lead crisis management training and exercises
• Manage internal and external resources
• Set team member expectations and guide professional development
• Build relationships with business leaders and partners
• Communicate with senior stakeholders
• 5+ years in crisis management, security, or military with leadership experience
• 3+ years leading teams (performance management, hiring, training)
• 3+ years collaborating with senior executives on crisis solutions
• Strong grasp of ESRM principles and Incident Command System models
• Experience developing and delivering professional products to senior stakeholders
• Bachelor's or advanced degree, or equivalent experience

Perks & Benefits

• Paid time off (3 weeks per year to start)
• 80 hours per year of sick time
• 16 paid company holidays per year
• 10 weeks paid time off to bond with baby
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Bonus (certain roles)
• Equity (certain roles)
• Healthcare coverage
• Mental well-being support
• Retirement savings
• Paid time off
• Family leaves
• Complimentary games

General Information

Locations: Redwood City, California, United States of America

• Location: Los Angeles - Del Rey
• Country: United States of America

• Location: Austin
• Country: United States of America

• Location: Orlando
• Country: United States of America

• Location: Kirkland
• Country: United States of America

Role ID

211501

Worker Type

Regular Employee

Studio/Department

People Experience & Workplaces

Work Model

Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Our team of experts in the Global Physical Security & Resilience (GPSR) program ensures the safety of employees, assets, events, and guests through best-in-class prevention, and response.

You will lead a team of professionals in assessing global physical security risks and managing crisis training and response efforts. You will use your understanding of crisis management principles and best practices to prepare for and respond to incidents affecting EA, its sites, and employees. As the Manager for Crisis Management, you will report to the Senior Manager for Global Risk Intelligence & Crisis Management. This is a hybrid remote/in-office role requiring at least three days per week in your assigned local office.

Main Responsibilities

• Guide EA's crisis management strategy.
• Manage crisis response and communications and facilitate site leadership decision-making to protect EA employees, sites, and business operations.
• Develop and audit crisis management playbooks and resources.
• Lead crisis management training and exercises including tabletop exercises to enhance response strategies.
• Manage internal and external resources, including full-time employees and contracted services.
• Set team member expectations, ensure accountability, and guide professional development.
• Build relationships with business leaders and internal and external industry and government partners.
• Communicate with a range of senior stakeholders.

Qualifications

• 5+ years of related experience within private or public sector crisis management, security, or military, with leadership experience within a multinational corporate security team or a similar government role.
• 3+ years of experience leading teams, including performance management, hiring, training, mentoring, and developing performance plans.
• 3+ years of experience collaborating with senior executives, peers, and stakeholders to develop crisis management solutions.
• Strong grasp of Enterprise Security Risk Management (ESRM) principles and Incident Command System models and applications to the private sector.
• Demonstrated experience developing and delivering professional products to senior stakeholders.
• Bachelor's or advanced degree(s) or a combination of requisite experience and education.

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

• California (depending on location e.g. Los Angeles vs. San Francisco) *$124,100 - $182,800 USD

• Washington (depending on location e.g. Seattle vs. Spokane) *$118,700 - $154,100 USD

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

LinkedInID

1449

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