CRM Coordinator - Dutch Speaking
Job Summary
Job Description
CRM Coordinator with fluent English and Dutch, iGaming experience, and meticulous attention to detail for bonus reward programs, promotions, and customer communication.
Must have:
- Fluent English & Dutch
- iGaming Industry Knowledge
- CRM Deliverables Testing
- Attention to Detail
Good to have:
- Proactive & Solution-Oriented
- Escalation Handling
- All iGaming Verticals
- Teamwork & Collaboration
Perks:
- Hybrid Work Policy
- Well-being Allowance
Job Details
Description
ABOUT THE ROLE
As a CRM Coordinator at LeoVegas Group, you will be at the forefront of building, quality assurance, and delivery of bonus reward programs, promotional pages, and customer-facing communications. Your role will be crucial in mitigating risks associated with compliance, costs, and escalations, where your thoroughness and attention to detail will shine.
You will meticulously test CRM deliverables across multiple devices, ensuring an excellent player experience on a global scale. Your commitment to accuracy and error-free campaign delivery will reflect your dedication to upholding the highest standards for player satisfaction. Additionally, you will efficiently handle escalations, ensuring prompt resolutions, and contribute to delivering the best iGaming experience.
YOU WILL BE RESPONSIBLE FOR:
- Building, quality assurance, and delivery of bonus reward programs, promotional pages, and customer-facing communications.
- Mitigating risks associated with compliance, costs, and second-line escalations.
- Meticulously testing CRM deliverables across multiple devices to ensure an excellent player experience.
- Committing to accuracy and error-free campaign delivery to uphold the highest standards for player satisfaction.
- Efficiently handling escalations to ensure prompt resolutions and contribute to delivering the best iGaming experience.
OUR SUCCESSFUL CANDIDATE WILL HAVE:
- Fluent in both writing and speaking English and Dutch.
- An understanding of the IGaming industry
- Well-versed in all verticals (Sports, Casino, Live Casino).
- Proactive and solution-oriented mindset.
- Ability to embody the "We Win Together" attitude and actively contribute to the success of the team.
- Willingness to offer assistance and support across the CRM department
- Not hesitant to ask questions in pursuit of knowledge and growth.
- Meticulous attention to detail ensuring the delivery of an exceptional customer experience.
- Positive can-do attitude, approaching challenges with optimism and enthusiasm.
WHO ARE WE?
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices world-wide.
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices world-wide.
BENEFITS
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- Well-being allowance to support your active lifestyle
- Private health insurance
- Discounts across a range of retailers, gyms, bars & restaurants
- We offer an employee assistance program that can provide help and guidance during challenging moments.
- For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.
JOIN US!
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!
If you think you would be a good fit for the Leo pride - give us a roar!
**As our company working language is English we’d like to see your CV in English please**
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About The Company
LeoVegas Group is a leading international igaming company with a clear vision to create the world’s greatest igaming experience. The Group offers online casino, live casino, and sports betting via 10 brands in 10 jurisdictions. The Group continues to grow rapidly, currently employing over 1,000 people in Europe, including at its headquarters in Stockholm and operations hub in Malta.
As one of the most innovative companies in the industry, the Group also invests and develops other igaming companies through its investment arm, LeoVentures. In 2022, LeoVegas Group became a subsidiary of the global entertainment company MGM Resorts International (NYSE: MGM).
For more information, visit www.leovegasgroup.com.
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