Customer Account Management Director

Who We're Looking For

As the Customer Account Management Director, you will be a key leader in advancing our customer enablement strategy and shaping the future of our client partnerships. In this high-impact role you will drive customer retention, strengthen account health, and accelerate revenue growth by leading a high-performing team. Through building trusted client relationships, executing forward-thinking business strategies, championing customer success, you will enhance engagement, Influence company culture, and deliver measurable outcomes that create a lasting value for both our customers and the organization.

Some of What You'll Do

Scope of the Role:

• Direct Reports: This is a management role with direct reports.

As a leader we expect you to amplify the careers of team members through coaching and development opportunities. By doing so you demonstrate that:

• You appreciate – the work, your team, and the customers you serve.
• You accelerate – skill growth, build networks and expand possibilities.
• You accept – by making space for all ideas and inviting diversity of thought.
• You acknowledge – and lead with empathy, vulnerability, and honesty.

Key Responsibilities

As Customer Account Management Director, your primary responsibility is to lead and develop the account management team that owns day-to-day client relationships. You will ensure the seamless delivery of products, strengthen collaboration with customer support and cross-functional partners, and proactively identify opportunities to improve processes and customer experiences. By driving consistency, accountability, and innovation within the team, you will enable superior customer success, long-term retention, and revenue growth.

• Strategic Account Leadership: Develop and execute account strategies that align with client objectives and drive retention, growth, and long-term partnerships.
• Client Engagement: Serve as a trusted advisor to senior stakeholders, ensuring strong relationships, proactive communication, and high satisfaction.
• Team Leadership & Development: Lead, coach, and develop a high-performing account management team to deliver consistent results.
• Performance & Insights: Monitor account health and key metrics, leveraging data and feedback to identify improvements and revenue opportunities.
• Cross-Functional Collaboration: Partner with sales, product, marketing, finance, operations and pricing to deliver seamless customer experiences and enable account expansion.
• Business Growth: Identify and pursue upsell and cross-sell opportunities within existing accounts, contributing to overall revenue growth.

Experience, Education, and Certifications:

• A Bachelor or Master degree in business administration or a related field (e.g., business, marketing).
• 12+ years of experience in account management or related roles, with experience leading teams.
• A proven track record of team leadership and client management
• Industry-specific knowledge and certifications

Additional Requirements:

• Proven ability to lead, motivate, and develop a team.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with key clients.
• Ability to develop and implement strategic plans that align with client and company objectives.
• Ability to identify and resolve complex issues, anticipate potential problems, and develop effective solutions.

Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.