Customer Delivery Technician (Service Technician)

1 Year ago • All levels

Customer Service

Job Description

The Service Technician will perform services at Cascades in Niagara Falls, NY. Responsibilities include commissioning equipment and controllers, preventive maintenance, and repair services. They will also conduct wet end chemistry testing, provide basic operational training, and handle other field tasks. This role requires installation of new equipment, performing routine inspections, and maintaining accurate service records. Technicians will also interact with customers, explain repair procedures, and offer optimization recommendations. Adherence to safety standards, including compliance with company policies, is crucial. Training to end-users, inventory management, and staying updated on industry advancements are also part of the role. Collaboration with sales personnel to address customer needs is expected.

Good To Have:

High school diploma or equivalent.
Strong mechanical, electrical, or electronic skills.
Proficiency in using lab and feed equipment.
Problem-solving and critical-thinking abilities.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Physical stamina and the ability to lift up to 50 lbs.
Valid driver's license, insurance, and reliable transportation.

Must Have:

Set up and install new equipment according to safety guidelines.
Perform routine inspections for potential equipment issues.
Perform daily testing and reporting on process variables.
Execute repairs or replace faulty components.
Monitor and adjust chemical dosages/applications.
Maintain accurate records of service activities.
Communicate with customers, explain repairs, and provide recommendations.
Adhere to all aspects of job safety standards.
Provide training to end-users on equipment use and maintenance.
Monitor and manage chemical and equipment inventory.
Stay informed about advancements in industry and technology.
Work with Buckman sales to discover customer needs.

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Service Technician

Location: Niagara Falls, New York

Language: English

Travel: 5-10%

Seniority Level: Associate

Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.

Position Summary
Performs services at Cascades in Niagara Falls, NY. Services include start up commissioning of equipment and controllers, preventive maintenance, repair services, wet end chemistry testing, basic operational training for customers, and similar field tasks.

Key Responsibilities

Installation: Set up and install new equipment according to specifications and safety guidelines.
Preventive Maintenance: Perform routine inspections and preventive maintenance to identify and address potential issues before they lead to equipment failure.
Lab Testing: Performing daily testing and reporting on process variables. Such as pH, Conductivity, retentions, etc.
Repair and Replacement: Execute repairs or replace faulty components, parts, or systems to restore equipment to optimal working condition.
Monitor and adjust: Monitor and adjust chemical dosages/applications when required.
Documentation: Maintain accurate records of service activities, including inspections, repairs, and replacements. Provide detailed reports on the status of equipment.
Customer Interaction: Communicate with customers to understand their concerns, explain repair procedures, and provide recommendations for equipment optimization.
Adherence to Safety Standards: Responsible for all aspects of safety on the job, including compliance with Buckman Safety, HAZMAT & Product Stewardship policies, and complying with Buckman policy regarding the shipping of analytical samples.
Training and Development: Provide training to end-users on the proper use and maintenance of equipment. Documents customer training using personal service reports.
Inventory Management: Monitor and manage chemical and equipment inventory.
Continuous Learning: Stay informed about advancements in technology, equipment, and industry standards. Attend training sessions to enhance technical skills.
Team Collaboration: Works with Buckman sales personnel to discover customer needs and maintain account leadership.