Customer Engagement Analyst (GCC Africa - Remote)

13 Minutes ago • All levels

Customer Service

Job Description

TransUnion is seeking a Customer Engagement Analyst for their GCC Africa team. This remote role involves contributing to the full system lifecycle, from client engagement and requirements gathering to solution review and fulfillment. The analyst will assist the technical team in developing end-to-end processing solutions, validating system setup and output, and interpreting industry changes. The position requires strong communication, problem-solving skills, and the ability to work independently in a fast-paced environment, preferably with a background in financial services and data familiarity.

Good To Have:

Experience in the credit reporting, financial services or direct marketing industry.
Excellent interpersonal and communication skills.
ETL Knowledge.

Must Have:

Bachelor degree or equivalent relevant work experience, preferably in the Financial Services industry.
Excellent communication and interpersonal skills.
Internal and external customer facing experience.
Ability to translate technical and functional requirements and collaborate with technical counterparts.
Can explain technical concepts in layman's terms to a non-technical audience.
Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment.
High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities.
Familiarity working with data.

Perks:

Welcoming and energetic environment
Encourages collaboration and innovation
Flexible time off
Workplace flexibility
Support of tuition reimbursement
Conferences and seminars
Opportunity to hone current skills and build new capabilities

Add these skills to join the top 1% applicants for this job

communication

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What We'll Bring:

Batch Implementation Analyst (Client Support Consultant)

“TransUnion is committed to finding innovative ways information can be used to help businesses and consumers make smarter decisions.” Chris Cartwright

What we’ll bring: Job Description Summary

A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.

Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.

Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.

We prize flexibility, continuous improvement and openness, and offer a unique opportunity to combine technology with client relations and support.

What You'll Bring:

What you’ll bring: Job Description

Bachelor degree or equivalent relevant work experience, preferably in the Financial Services industry.
Excellent communication and interpersonal skills.
Internal and external customer facing experience.
Ability to translate technical and functional requirements and collaborate with technical counterparts.
Can explain technical concepts in layman's terms to a non-technical audience.
Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment.
High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities.
Familiarity working with data.

We’d love to see:

Experience in the credit reporting, financial services or direct marketing industry is preferred.
Excellent interpersonal and communication skills.
ETL Knowledge.

Impact you’ll make: Additional Job Description

Contribute to the full system lifecycle; from client and sales engagement, requirements gathering and criteria analysis, to the reviewing of the fulfillment of the solution for internal and external customers.
The associate is needed for successful analysis of customer business requirements by assisting the technical team with developing an end to end processing solution that includes design, setup, test, delivery and documentation.
Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results.
Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery.

Impact You'll Make:

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Beware of scams tied to potential career opportunities. If you received a link, email, text or social media communication you weren’t expecting from TransUnion, take a moment to confirm the relevant information. Be wary when providing personal information. Contact careers@transunion.com or (312) 258-1717 for assistance.

About Us

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TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace.

We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care.

Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics.

As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.