Customer Engineer II, Networking, Google Cloud

2 Months ago • 6 Years + • Devops • Network Engineering • $138,000 PA - $202,000 PA

Job Summary

Job Description

As a Customer Engineer II, you'll provide technical expertise to Google Cloud customers, accelerating their success. You'll partner with sales teams, act as a networking subject matter expert, and help customers develop cloud solutions. Responsibilities include product briefings, proof-of-concept work, recommending integration strategies, and troubleshooting technical issues. You'll work with CDN and WAF technologies, present solutions, and collaborate with product management. The role involves travel to customer sites and conferences. You'll also help identify and qualify business opportunities and resolve technical blockers.

Must have:

Bachelor's degree or equivalent experience
6+ years cloud native architecture experience
Networking expertise (CDN, WAF)
Troubleshooting & problem-solving skills
Client relationship management
Solution design and implementation

Good to have:

Experience with IaC or DevOps
Core networking services/protocols knowledge
Experience migrating applications to the cloud
Network security expertise

Perks:

Bonus
Equity
Benefits

7 skills required

7 skills required for this role

Add these skills to join the top 1% applicants for this job

content-delivery-network

dhcp

load-balancing

dns

networking

presentation-skills

problem-solving

Job Details

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
6 years of experience with cloud native architecture in a customer-facing or support role.
Experience in networking, software-defined networking, network virtualization, open protocols, application acceleration, load balancing, DNS, or virtual private networks.
Experience in networking with an emphasis on Content Delivery Networks (CDN) or Web Application Firewalls (WAF).

Preferred qualifications:

Experience in designing and implementing complex network infrastructure for distributed systems, while migrating application to the cloud.
Experience with core networking services (e.g. DNS, DHCP, NTP) or protocols (TCP/IP, UDP, BGP, etc.).
Experience implementing Infrastructure-as-Code (IaC) or DevOps methodologies for managing and deploying IT infrastructure.
Experience in troubleshooting performance and connectivity issues, as well as network security principles, protocols, and best practices.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer, you will accelerate Google Cloud customer success by providing domain-specific technical expertise, while responsibly influencing products and solutions.

You will partner with technical Sales teams as a networking subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $138,000-$202,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

Support technical relationships with clients and partners, including product and solution briefings, proof-of-concept work, and partner directly with product management to prioritize solutions impacting adoption of Google Cloud.
Work with customers to demonstrate and prototype Google Cloud product integrations in customer/partner environments.
Recommend integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution using best practices on Google Cloud.
Travel to customer sites, conferences, and other related events.
Work with the team to identify and qualify business opportunities, understand potential technical objections and develop the strategy to resolve technical blockers using Content Delivery Network (CDN) or Web Application Firewall (WAF) technical skills.