Customer Excellence Credit Controller

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

At Iron Mountain, our Customer Care team is crucial to our client relationships. We are the main point of contact for our diverse customer base, providing outstanding service and ensuring their needs are met with precision. This involves resolving inquiries, processing requests, and offering solutions for our secure storage, information management, and logistics services. You'll be key to maintaining high customer satisfaction and delivering the quality our clients expect.

The Role

Iron Mountain is seeking an experienced Customer Excellence Credit Controller to join our Cash Collection team.

In this role, you will be responsible for optimising incoming payments and resolving invoice queries through diligent collection practices to improve the company’s financial health. You'll be part of a crucial team focused on achieving weekly cash collection objectives and maintaining accurate account records for an allocated customer portfolio.

What You'll Do

• Execute timely reminder actions (telephone calls, dunning letters, etc.) according to weekly objectives and accurately maintain up-to-date customer and account records for your allocated portfolio.
• Manage complex case work by proactively reaching out to customers in arrears, understanding their situation, and focusing on the collection of older debt (30–120+ days old).
• Utilise the Oracle Cloud Collection Module and other available tools effectively to ensure prompt and efficient resolution of invoice queries and disputes, leading to timely payments.
• Collaborate with the Credit Manager on complex disputes that may require escalation to the Disputes Resolution Team.
• Provide all required data for daily, monthly, internal, and external reporting requirements to the Credit Manager as per the agreed timetable

What You'll Bring

• Proven track record of experience within a large-value Commercial Credit Control environment, or relatable
• Strong knowledge of the end-to-end dunning process and using credit collection tools like the Oracle Cloud Collection Module or similar systems.
• Proven ability in chasing historical debt (30-120+ days old) and resolving problem debt while performing under pressure to meet tight deadlines.
• Excellent verbal and written communication skills with a professional telephone manner for building productive internal and external customer relationships.

What's in it for you?

• Consistent Schedule: Monday to Friday, with operational hours being between 8:30am & 5pm
• Competitive Salary Rewarding your expertise and dedication.
• Hybrid working: Split your time between the office and home
• Generous Leave: 23 days annual leave + bank holidays, increasing with length of service.
• Your Well-being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.
• Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.
• Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.

Category: Customer Support