As a Customer Experience Team Lead, you will influence our day-to-day customer interactions by managing and guiding a team of dedicated associates. In this role, you will oversee the workflow and support queues across multiple channels, including email, chat, and social media to ensure your team is performing effectively. You'll be responsible for continual process assessments, proposing enhancements that elevate operational efficiency and service quality. Your leadership will extend to providing thorough coaching and feedback, aimed at boosting team performance and maximizing results.
We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
The US hourly rate for this full-time position is 26.92 USD - 33.65 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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