Customer Fulfilment Analyst (Temporary)

The Opportunity

We are looking for a Temporary Customer Fulfilment Analyst – Local Items for 9 months to support the production of local items within several EMEA markets. This position is based in our Mattel Amstelveen office and reports into the Manager EMEA Local Items. The position is part of a team of four managing the Local Items across EMEA ensuring a timely availability of component items and production of displays and bundles. This role will work closely together with Marketing, other Supply Chain departments and Logistics.

What Your Impact Will Be:

• Coordinate the production of Local Items (displays, bundles) to ensure these are available on time and in full to be shipped to customers

• Track all rework components 3 months before on stock date (items, cardboard, instructions, planograms, labels, pallets etc) to ensure these are available on time to start production

• Ensure that the rework procedures and timelines are respected by all parties in the process

• Maintain Local Item data in the LI master file for rework tracking and planning

• Weekly meeting to align on Local Item requirements with Commercial, Sales and Marketing and reprioritize when needed

• Update and communicate weekly Local Item production plans with Logistics and Local Customer Fulfilment

• Weekly meeting with Logistics to align on production plan

• Weekly meeting with Local Inventory Analyst and Customer Fulfilment on stock availability and open orders for Local Items

• Setting / updating reservations to ensure availability for Local Item production

• Creation of In-transits for the component receipts

• Accurate and timely processing of Pack Requests

• Issue resolution and prevention

• Clean-up left over components at the end of the project or quarterly

• Provide input on potential cost savings

• Provide input on potential process improvement

• Fluent in English, a second language such as French, Italian or German is highly beneficial
• Strong knowledge of Supply Chain processes
• At least 1 year of experience within Supply Chain
• Logistics operations experience is advantageous
• Computer proficiency including advanced proficiency with Excel (Microsoft Office, AS400 is a pre)
• Good communication skills; translate Supply Chain processes and challenges into easy to understand language for non-supply chain stakeholders

• Influencing skills

• Strong feeling of ownership and courage to drive & lead the process

• Flexibility and proactive

• Numerate and accurate data entry skills

• Able to work under pressure in a fast paced environment

• Problem solving skills

• Team approach

What it’s like to work here:

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel, we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Mattel is recognized for the second year in a row as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.