Senior customer development Manager

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

Main Missions

You will be responsible for defining the channel strategy for France and ensuring its implementation at points of sale, guaranteeing differentiation by distribution channel (activations, merchandising, promotions, placements, etc.).

You will be responsible for providing market analysis and insights, identifying growth opportunities ("white spaces") and developing new potential clients.

Key Responsibilities

• Define the circuit strategy for France (commercial orientations and priorities): based on consumer and client insights, clarify the role of each circuit and identify actions to be implemented.
• Define and implement the Customer Marketing strategy with distributors to develop Mattel brands.
• Play a key role within the France Management Committee to develop strategy and set priorities.
• Strengthen in-store execution to maximize the visibility and effectiveness of activations.
• Develop a trusted partnership with clients, based on a categorical vision and plans adapted to each client.
• Ensure fluid coordination between Sales and Marketing teams to guarantee quality in-store execution (merchandising, promotions, catalogs, assortments, ad hoc partnerships).
• Identify and create partnerships with new potential clients (service stations, travel retail, etc.).
• Provide Mattel teams with analysis and insights to support market understanding and decision-making.
• Manage and support the team.

Qualifications

Required skills for the position

• Business School Diploma in Sales or Marketing.
• Fluent in English and French, both oral and written.
• Minimum 10 years of experience, including significant experience in a senior development and marketing role.
• Proven experience in team management.
• Strong experience in commercial execution at point of sale (retail execution).
• Experience in key account management and category development.
• Strategic vision and ability to define clear directions.
• Recognized leadership, capable of uniting and developing teams.
• Business vision and results-oriented.
• Ability to build a strategy while ensuring exemplary local execution.
• Strong analytical skills.
• Collaborative spirit.
• Ability to make effective and quick decisions.

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here! You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:

• The Culture at Mattel
• Corporate Philanthropy