Customer Order Specialist

3 Months ago • 1 Years +

Customer Service

Job Description

As a Customer Order Specialist, you will manage orders to ensure timely and accurate delivery. Your responsibilities include creating order packages (DSRs), creating hardware installable orders (ZPOs), verifying pricing, booking orders, and handling change orders. The ideal candidate should have at least one year of experience in order processing, proficiency in Excel and SAP, and a customer-focused, solution-oriented mindset. The role requires excellent communication and interpersonal skills. This is an on-site role requiring full-time presence.

Must Have:

1+ years of experience in order processing
Knowledge of Excel and SAP
Academic background in relevant field
Customer-focused and solution-oriented mindset
Strong communication and interpersonal skills
Bilingual ability to read, write, and speak English

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Job Title

Customer Order Specialist

Job Description

Customer Order Specialist

As a Customer Order Specialist you are responsible for managing orders to ensure that the customer receives the ordered goods in the right time and on the right place.

Your role:

Design and compile a clean order package, called Deal Support Request (DSR), for Apttus, ensuring compliance with Order Intake (OIT) criteria.
Create hardware installable order (ZPOs) for non-specified product placeholders for booking new contract hardware, commonly referred to as hardware installable orders.
Verify that pricing on new quotes aligns with the original Customer Purchase Order value if any changes were made.
Book Hardware installable orders (ZPOs) from Apttus quotes and cancel Non-specificed products (NSP) orders, applying Fair market value ( FMV) or rebate pricing based on financial details, while also handling change orders related to logistics like storage, shipment splitting, and installation materials.
Book Internal Sotware Orders (YCQF) orders for internal software needs and communicate the booking status.

You're the right fit if:

You’ve acquired 1+ years of experience in order processing, preferably on medical consumables products or an equivalent consumable product.
Your skills include knowledge in Excel and SAP.
You have an academic background in Business, Industrial Engineer, Logistics or an equivalent academic field.
You’re a professional with a customer-focused and solution oriented mindset with strong communication and interpersonal skills.
Bilingual ability to read, write, and speak English required.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an in-office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.