Customer Order Specialist

10 Hours ago • 2 Years +

Job Summary

Job Description

As a Customer Order Specialist, you'll be responsible for providing operational support by ensuring that all customer purchases from booking to confirmed delivery date appropriately follow Order Intake policies. This includes verifying order completeness, monitoring order status, inputting purchase orders, acting as a liaison, and escalating issues. You will need to have strong organizational skills, customer-focused skills, and innovative problem-solving abilities. This role requires someone who can work independently and as part of a team.
Must have:
  • Verify order completeness and accuracy
  • Monitor and communicate order status
  • Input customer purchase orders accurately
  • Liaison between functions throughout the order life cycle
  • Escalate issues promptly
  • High School Diploma or Bachelor's Degree
  • 2+ years of experience or no experience with a Bachelor's Degree
  • Knowledgeable in SAP, SFDC or equivalent ERP systems and MS Office Suite
  • Customer-focused professional with critical thinking and problem-solving skills

Job Details

Job Title

Customer Order Specialist

Job Description

Customer Order Specialist

As a Customer Order Specialist, you'll be responsible to provide operational support by ensuring that all customer purchases from booking to Confirmed delivery date appropriately follow Order Intake policies.

Your role:

  • Verify order completeness and accuracy by checking product codes, quantities, and pricing in line with Order Intake Policies.

  • Monitor and communicate the status of orders, from entry to confirmed delivery, to relevant stakeholders.

  • Input customer purchase orders accurately into the processing system for new bookings and change requests.

  • Serve as a liaison between functions throughout the order life cycle, resolving issues from intake to invoice creation.

  • Escalate issues promptly to ensure customer satisfaction and contribute to process improvements within Philips Lean culture.

You're the right fit if:

  • You posses a High School Diploma, Vocational Education or Bachelor's Degree in Business Administration, Supply Chain, Logistics or equivalent.
  • You have 2+ years of experience with Vocational Education in areas such as Order Management, Logistics, Process Improvement, Business Administration or equivalent OR no prior experience with Bachelor's Degree.
  • You are knowledgeable in SAP, SFDC or an equivalent ERP systems and MS Office Suite.
  • You are a customer-focused professional with critical thinking and innovative problem-solving skills. You excel at meeting tight deadlines, resolving escalated issues, and are forward-thinking with strong organizational abilities. You can work effectively both independently and as part of a team.
  • Advanced knowledge of English language. May be required to work overtime, based on business &/or departmental needs.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.
 

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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About The Company

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters.

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