Customer Service Advisor with Czech

Serve as a brand ambassador for De'Longhi, handling incoming and follow-up customer enquiries via phone, web form, or web chat. Follow established procedures to address customer needs promptly and professionally, including processing warranty claims and coordinating repair services. Provide technical troubleshooting support and guidance, resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience. Assist with all aspects of the purchasing process and strive to increase customer satisfaction and loyalty.

Must Have

• Knowledge of Czech at C1/C2 and English at B2 level
• Ability to work with multiple systems and platforms
• Knowledge of Microsoft Office
• Ability to empathize with customers while maintaining an objective point of view
• Ability to work in a team, positive attitude, and ability to support colleagues

Perks & Benefits

• Benefits package: LuxMed private healthcare, MyBenefit with a monthly budget, private life insurance, MultiSport card subsidy
• Talent development program: transparent career paths and promotions
• Self-development opportunities: access to e-learning platforms (Concentrix Academy and Concentrix University) and language courses
• Referral program: bonus for referring a friend of up to PLN 4,000
• Amazing work culture

Your tasks:

• Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
• Follow established procedures to address customer needs promptly and professionally.
• Process warranty claims and coordinate repair services for customers.
• Provide technical troubleshooting support and guidance.
• Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
• Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
• Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.

Our requirements:

• Knowledge of Czech at C1/C2 and English at B2 level.
• Ability to work with multiple systems and platforms.
• Knowledge of Microsoft Office.
• Ability to empathize with customers while maintaining an objective point of view.
• Ability to work in a team, positive attitude, and ability to support colleagues.

Our offer:

• Benefits package: LuxMed private healthcare, MyBenefit with a monthly budget, private life insurance, MultiSport card subsidy
• Talent development program: transparent career paths and promotions.
• Self-development opportunities: access to e-learning platforms (Concentrix Academy and Concentrix University) and language courses.
• Referral program: bonus for referring a friend of up to PLN 4,000.
• Amazing work culture