Senior Manager, Enterprise Customer Success

Autodesk is seeking a Senior Manager, Enterprise Customer Success to lead an international team of Customer Success Managers. This role focuses on increasing customer adoption and maturity for Enterprise Business Agreement customers by developing and executing Customer Success Plans. The manager will establish direct customer relationships, facilitate change, and foster an inclusive environment, ultimately driving long-term customer success and accelerating business goals.

Must Have

• Manage an international team of Customer Success Managers (CSM)
• Increase customer adoption and maturity for Enterprise customers
• Develop, execute and manage Customer Success Plans
• Establish direct relationships with customers
• Facilitate change and promote innovation
• Create a purposeful environment where everybody can bring their authentic selves at work
• Experience in managing customer-facing businesses in large enterprise accounts
• Strong business acumen
• Experience in AECO industries with cloud, digital, SaaS
• Deep knowledge of the United Kingdom market and its intricacies
• Ability to travel up to 30% of the time
• Experience in people management

Good to Have

• Empathy for customers and a passion for growth
• Proven ability to influence and adapt to change
• Enthusiastic and creative leader with the ability to inspire others
• Deep understanding of value drivers in recurring revenue business models
• Methodical and process-oriented mindset
• Excellent communication and presentation skills
• Demonstrated desire for continuous learning and improvement

Do you have a customer first mindset? Do you thrive on change? Are you interested in helping us build and evolve our customer success organization to continuously improve the quality of our services and overall experience and success of our customers? If this sounds like you, we are looking for a manager to guide our Customer Success team to help Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. This is an exciting opportunity to influence our customers, and success.

The company is a hybrid company, but you will need to travel to our central London office on a regular/ weekly basis for meetings as well as occasional international travel. You will report to the Director, Customer Success Management.

Responsibilities

• You will manage an international team of Customer Success Managers (CSM) in a defined geographical area and/or industry
• You will increase customer adoption and maturity by creating customer outcomes across a selected group of our Enterprise customers
• You will enable the team to develop, execute and manage Customer Success Plans detailing efforts to achieve higher adoption and satisfaction aligned to customer business outcomes
• You will establish direct relationships with customers developing greater customer engagement
• You will facilitate change and promote innovation
• You will create a purposeful environment where everybody can bring their authentic selves at work

Minimum Qualifications

• You are experienced in managing customer-facing businesses in large enterprise accounts
• You have strong business acumen
• You have worked in AECO industries with cloud, digital, SaaS experience
• You have deep knowledge of the United Kingdom market and its intricacies
• You will travel up to 30% of the time both to onsite meetings with customers and to meetings with colleagues and customers in our central London office
• You are experienced in people management and enjoy engaging with your team and customers enabling them to grow and develop

Preferred Qualifications

• You have empathy for customers and a passion for growth
• You have a proven ability to influence and adapt to change
• You are an enthusiastic and creative leader with the ability to inspire others
• You have a deep understanding of value drivers in recurring revenue business models
• You have a methodical and process-oriented mindset
• You have excellent communication and presentation skills
• You have a demonstrated desire for continuous learning and improvement