Associate Manager, Renewals and Customer Success with German

As an Associate Manager, you will lead and inspire a team of renewals sales representatives, driving them to exceed performance targets and deliver exceptional results. You will coach and develop your team, manage daily sales operations, and ensure objectives are achieved through effective performance management and strategic collaboration. Working closely with field sales and other departments, you will handle escalations, optimize sales processes, and foster a positive, growth-oriented environment. Your leadership will be key in elevating team success, improving departmental outcomes, and upholding our core company values.

Must Have

• Experience managing a sales team with a focus on renewals and revenue growth
• Strong skills in coaching, performance management, and career development
• Ability to nurture a positive team environment aligned with core company values
• Proficiency with sales forecasting, pipeline management, and CRM systems
• Demonstrated success in driving metrics related to renewal rates and upsell activities
• Strong collaboration and communication skills across departments and levels
• Commitment to leading by example and sharing best management practices

Perks & Benefits

• 26 paid days off annually, plus 3 global VeeaMe Days for self-care and paid volunteer time
• Paid parental, maternity, and paternity leave
• Fully covered family medical plan, dental, rehab, and vaccinations
• Life, critical illness, and disability insurance
• Employer pension contribution via PPK
• Monthly Edenred allowance of 450 PLN for meals
• MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
• Six free therapy sessions, plus legal and financial advice
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

About The Role:

As an Associate Manager, you will lead and inspire a team of renewals sales representatives, driving them to exceed performance targets and deliver exceptional results. You will coach and develop your team, manage daily sales operations, and ensure objectives are achieved through effective performance management and strategic collaboration. Working closely with field sales and other departments, you will handle escalations, optimize sales processes, and foster a positive, growth-oriented environment. Your leadership will be key in elevating team success, improving departmental outcomes, and upholding our core company values.

What You’ll Do:

• Lead a team of 6 to 8 renewals sales representatives to achieve goals
• Coach team members to improve their individual and collective results
• Manage team performance against quotas and sales forecasts to ensure objectives are met
• Monitor daily sales activities using the customer relationship management system
• Collaborate with field sales employees on territory division and execution
• Handle customer and partner escalations to maintain positive relationships
• Drive departmental improvements through analysis and process enhancements

What You’ll Bring:

• Experience managing a sales team with a focus on renewals and revenue growth
• Strong skills in coaching, performance management, and career development
• Ability to nurture a positive team environment aligned with core company values
• Proficiency with sales forecasting, pipeline management, and CRM systems
• Demonstrated success in driving metrics related to renewal rates and upsell activities
• Strong collaboration and communication skills across departments and levels
• Commitment to leading by example and sharing best management practices

What You’ll Get:

• 26 paid days off annually, plus 3 global VeeaMe Days for self-care and paid volunteer time
• Paid parental, maternity, and paternity leave
• Fully covered family medical plan, dental, rehab, and vaccinations
• Life, critical illness, and disability insurance
• Employer pension contribution via PPK
• Monthly Edenred allowance of 450 PLN for meals
• MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
• Six free therapy sessions, plus legal and financial advice
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: If the applicant is permanently located outside of Poland, Veeam reserves the right to decline the application for the position. Remote work is only possible for employees located in Poland.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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