Customer Service Representative Online Games

GamePoint is looking for a Customer Service Representative for their international support team in The Hague. This flexible part-time role, ideal for students, involves assisting players with questions via live chat, phone, email, and social networks. Responsibilities include active participation in public chats, bug reporting, problem escalation, and assisting with online/offline activities, including livestreams. Candidates should have a passion for games, customer service experience, and strong communication skills in Dutch and English.

Must Have

• Actively participate in public chat and maintain a pleasant atmosphere
• Assist players with questions via various support channels in Dutch and English
• Create bug reports based on player complaints
• Escalate problems to the team leader and assist in resolution
• Assist with online and offline activities, including appearing on camera for livestreams
• Work experience in a customer-oriented environment
• Minimum HBO (higher professional education) work and thinking level
• Excellent verbal and written communication skills in Dutch and English
• Strong sense of empathy and helpfulness
• Healthy passion for games
• Minimum 12 hours per week availability
• Flexible availability during weekdays and weekends

Good to Have

• Proficiency in more languages
• Enjoys being in front of the camera

Perks & Benefits

• Salary of €17.66 per hour (including holiday pay and vacation days)
• Lunch arrangement
• Pleasant and informal work environment
• Teambuilding events
• Additional fun extras
• International work environment in a beautiful historic building in The Hague city center

Customer Service Representative Online Games

Available: Challenging flexible (side) job

Are you looking for a challenging side job next to your studies in the Den Haag region? Would you like to gain work experience at one of the largest Social Game developers in the world?

We are looking for students who can strengthen our (International) Support Team for at least 12 hours a week! We work in shifts of 4 to 8 hours, and because you can work on weekdays in the morning, afternoon, or evening, it can be perfectly combined with your studies!

Within this team, as a Chat Operator, you are the point of contact for various player questions. You help players through in-app live chat support, via phone and email, but also on social networks.

Tasks & responsibilities:

• You actively participate in our public chat and keep it pleasant.
• You assist players with questions via various support channels in Dutch and English (more languages is an absolute plus!).
• You create bug reports based on player complaints.
• You escalate problems to the team leader and assist in resolving them.
• You assist with activities, both online and offline, and dare to appear on camera for livestreams with our players such as Q&A sessions and Live Bingo.

Education & work experience:

• You are pursuing a HBO, WO, or Master's degree.
• You have work experience in a customer-oriented environment.

Profile:

• Available for a minimum of 12 hours per week.
• Flexible during weekdays and weekends.
• A healthy passion for games.
• A strong sense of empathy and helpfulness.
• Excellent verbal and written communication skills in Dutch and English.
• Minimum HBO (higher professional education) work and thinking level.
• You enjoy being in front of the camera.

What we offer:

We offer a salary of €17.66 (including vacation days and holiday pay), a lunch arrangement, a pleasant and informal work environment, teambuilding events, and many more fun extras! We have an informal, international work environment in a beautiful historic building in the center of The Hague! We have an informal, international work environment in a beautiful historic building in the center of The Hague!

Contact:

Are you motivated to take on this challenge, do you have what it takes for this position, and are you not afraid to make decisions, then share your CV and motivation letter via our website. We would love to read and discover who you are, why we can't ignore you, and how you think you can make our Community happy. If you want more information about this challenging position within GamePoint B.V., please contact Jeffrey Otterspoor (Director of Community Operations) by phone: +31 70 311 011 0 or by e-mail: jeffrey@gamepoint.com.