Client Support Representative

SS&C Advent is seeking a Client Support Representative for its Client Services team in Hyderabad. This role involves providing primary support to clients using Advent's software solutions, documenting issues, participating in training, and creating knowledge base documents. The ideal candidate will have 1-5 years of technical support experience, excellent communication skills, and fluency in English, with a willingness to work in shifts to support international clients across Europe, the Middle East, and Africa. The position offers extensive training and opportunities for career development within a dynamic financial services technology environment.

Must Have

• Provide primary support to clients utilizing Advent's software solutions
• Document all case issues and resolutions in CRM and case handling system
• Participate in all required internal training sessions
• Create and update knowledge base documents
• Deepen Advent product knowledge through successful completion of Advent’s certification program
• Present complex technical information in a simplified and clear manner to groups of clients, other support reps and managers
• Work with international clients, multitude of cultures, languages
• Adhere to the defined SLA and processes as defined
• 1-5 years’ experience in technical support or related service-industry role
• Excellent communication skills
• Ability to work well within a team environment
• Fluency in English
• Able to work closely with clients
• Flexibility to support our clients' market hours (Across Europe, Middle East & Africa)
• Able to work in shifts
• Work to support Middle East market, working days shall be – Sunday to Thursday

Good to Have

• Experience with Advent Geneva
• Good troubleshooting skills
• Understanding of basic networking
• Understanding of basic SQL
• Understanding of basic coding
• Mindset to think out of box
• Excellent organizational / multitasking skills
• Proven aptitude to learn complex technical and theoretical information in a timely manner
• Desire to contribute to a climate in which people want to do their best
• A positive and friendly personality
• International experience
• Knowledge or interest in Financial Markets

Perks & Benefits

• Positive, international and challenging working environment
• Team-oriented and highly social group of people
• Competitive remuneration package
• Continuous training & development
• A lot of fun

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Client Support Representative

Want to work in a dynamic environment at the intersection of Wall Street and Technology? SS&C Advent, a leading provider of award-winning software and services for the global investment management industry, is seeking a Client Support Representative for the Client Services team. Join a talented and hard-working SCP-certified Client Services team at SS&C’s Hyderabad location, focused on providing great service to optimize our clients’ use of our solutions.

SS&C Advent’s Global Client Services department promotes a client-focused support culture that rewards employees for innovation, professionalism, and personal development. The Client Services department attracts and develops the top talent within Advent and has traditionally been the launching pad for long term careers that span multiple business units. We will provide new Client Support Representatives with extensive and formalized training. Throughout the training period, all candidates are required to pass assessment tests and a final certification as a requirement for continued employment.

Job Responsibilities:

• Provide primary support to clients utilizing Advents software solutions.
• Document all case issues and resolutions in our CRM and case handling system
• Participate in all required internal training sessions
• Create and update knowledge base documents
• Deepen Advent product knowledge through successful completion of Advent’s certification program
• Present complex technical information in a simplified and clear manner to groups of clients, other support reps and managers
• Work with international clients, multitude of cultures, languages
• Experience with Advent Geneva would be an added advantage
• Good troubleshooting skills and able to provide quick solutions to the client
• Understanding of basic networking, SQL, coding would be added advantage
• Adhere to the defined SLA and processes as defined
• Mindset to think out of box

Minimum Qualification Requirements

• 1-5 years’ experience in technical support or related service-industry role
• Excellent communication skills and ability to work well within a team environment
• Fluency in English & able to work closely with clients
• Flexibility to support our clients' market hours (Across Europe, Middle East & Africa).
• Able to work in shifts
• Work to support Middle East market, working days shall be – Sunday to Thursday

Desired Individual Characteristics

• Excellent organizational / multitasking skills
• Proven aptitude to learn complex technical and theoretical information in a timely manner
• Desire to contribute to a climate in which people want to do their best
• A positive and friendly personality
• International experience
• Knowledge or interest in Financial Markets

What We Offer

We offer a positive, international and challenging working environment. At SS&C Advent you will meet a team-oriented and highly social group of people. We offer a competitive remuneration package, continuous training & development, and a lot of fun!

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.