Customer Support Specialist

As a Customer Support Engineer at HappyRobot, you will be at the forefront of customer experience, triaging issues, debugging problems, and ensuring optimal use of the AI platform. This hybrid role combines technical support with customer engineering, involving diagnosing issues, designing solutions, and collaborating with engineering and product teams. You will also apply prompt engineering skills to fine-tune AI workers for accuracy and reliability in logistics workflows. This position is ideal for individuals with strong technical fundamentals aiming for senior customer engineering or product-facing roles.

Must Have

• Excellent written and verbal communication skills in English
• Ability to triage, prioritize, and resolve issues independently under tight deadlines
• Curiosity and adaptability to learn customer workflows quickly and propose solutions
• Self-starter mindset
• Passion for delivering outstanding customer experiences

Perks & Benefits

• High-Growth Startup (backed by a16z and YC, on track for eight-figure ARR)
• Ownership & Autonomy (room to grow fast)
• Competitive salary + equity
• Healthcare, dental, and vision benefits
• Learn from a world-class team of engineers, operators, and builders
• Impact (help redefine how the logistics industry communicates)

Location

Remote

Employment Type

Full time

Location Type

Remote

Department

Engineering

HappyRobot is the AI-native operating system for the real economy—a system that closes the circuit between intelligence and action. By combining real-time truth, specialized AI workers, and an orchestrating intelligence, we help enterprises run complex, mission-critical operations with true autonomy.

Our AI OS compounds knowledge, optimizes at every level, and evolves over time. We’re starting with supply chain and industrial-scale operations, where resilience, speed, and continuous improvement matter most—freeing humans to focus on strategy, creativity, and other high-value tasks.

You can learn more about our vision in our Manifesto. HappyRobot has raised $62M to date, including our most recent $44M Series B in September 2025. Our investors include Y Combinator (YC), Andreessen Horowitz (a16z), and Base10—partners who believe in our mission to redefine how enterprises operate. We’re channeling this investment into building a world-class team: people with relentless drive, sharp problem-solving skills, and the passion to push limits in a fast-paced, high-intensity environment. If this resonates, you belong at HappyRobot.

About the Role

As a Customer Support Engineer, youʼll be on the front lines of our customer experience. Youʼll work directly with customers to quickly triage issues, debug problems, and ensure theyʼre getting the most out of HappyRobotʼs AI platform.

This role is a hybrid between technical support and customer engineering: youʼll diagnose issues, design and test quick solutions, and collaborate closely with both engineering and product teams to make our platform even stronger.

Youʼll also apply prompt engineering skills to help customers fine-tune their AI workers, ensuring accuracy, reliability, and speed across real-world logistics workflows.

This role is ideal for someone with strong technical fundamentals who wants to grow into a more senior customer engineering or product-facing position over time.

Tech Profile

• Comfortable Full-Stack: Python, React, TypeScript, Node.js.
• Experience managing APIs and integrations with third-party systems.
• Some exposure to infrastructure and cloud deployments.
• Familiarity with LLM prompting and tuning of voices/transcribers; eager to experiment and iterate.
• Strong debugging and problem-solving skills — quick at identifying the root cause of issues.

Must Have

• Excellent written and verbal communication skills in English — able to explain technical concepts clearly to non-technical stakeholders.
• Strong ability to triage, prioritize, and resolve issues independently under tight deadlines.
• Curiosity and adaptability: you can learn customer workflows quickly and propose solutions.
• Self-starter mindset — comfortable working independently, with a bias toward action.
• Passion for delivering outstanding customer experiences.

Why Join Us?

• High-Growth Startup: Backed by a16z and YC, on track for eight-figure ARR
• Ownership & Autonomy: Take on real responsibility, with room to grow fast.
• Compensation & Benefits: Competitive salary + equity, with healthcare, dental, and vision.
• Learn from the Best: Work alongside a world-class team of engineers, operators, and builders.
• Impact: Help redefine how the logistics industry communicates.

Our Operating Principlies

Extreme Ownership — We fix whatʼs broken, no excuses.

Craftsmanship — Details matter; we sweat them.

We are “majosˮ — Be kind, genuine, and collaborative.

Urgency with Focus — Move fast, but in the right direction.

Talent Density — Work with A-players who raise the bar.

First-Principles Thinking — Reimagine problems from the ground up.