Customer Service Associate with English

17 Hours ago • All levels

About the job

SummaryBy Outscal

Playtech is seeking a Customer Service Associate with strong English communication and multitasking skills. You will handle customer queries via chat, email, and phone calls, resolving issues professionally and efficiently. Experience in online customer support and a passion for achieving targets are essential.

Company Description

About Playtech 

Founded in 1999, the company has a premium listing on the main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Job Description

Ready to level up your career?  

Playtech Managed Services is looking for a communicative Customer Service Associate with strong multitasking skills.

Your influential mission. You will...

  • Deliver outstanding customer support and customer care to our clients.
  • Handle queries of existing customers via chat, e-mail, and/or phone calls (e.g. log-in issues, payments, withdraws, bonuses, and general terms and conditions).
  • Use a professional and friendly approach in assisting with queries.
  • Be empowered to resolve any customer issue.
  • Follow our company's procedures and keep up with the standards.
  • Meet predetermined personal and team targets.
  • Keep the job knowledge up to date.

Qualifications

Components for success. You... 

  • Are a fluent English speaker.
  • Have the availability to work on shifts, including late hours.
  • Experienced in online customer support.
  • Have a strong computer literacy.
  • Have excellent communication and multitasking skills.
  • Are a team player who is open to sharing knowledge and supporting colleagues.
  • Possess the motivation for achieving goals and targets.

Additional Information

Thrive in a culture that values...  

  • Contribution and achievements by offering performance bonuses and ample opportunities for internal growth. 
  • Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, and food, travel, and wellness allowances. 
  • Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge. 
  • Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals. 
  • Celebrating life events with additional bonuses such as newlywed, and baby bonuses. 

PLAYTECH MANAGED SERVICES 
Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work. 

About The Company

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries


Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.


We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.


The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.


Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.


Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.


If you are an ambitious, creative thinker and would like to work for us we want to hear from you!


Website

New Jersey, United States (On-Site)

Gibraltar, Gibraltar (On-Site)

Gibraltar, Gibraltar (On-Site)

Sofia City Province, Bulgaria (On-Site)

Sofia City Province, Bulgaria (On-Site)

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