Customer Service Representative

Company Description

powers wellness to improve lives. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.

Job Description

We’re looking for a passionate, solution-driven to join our dynamic support team. In this role, you’ll be the friendly face and trusted voice behind our brand—helping customers succeed by answering questions, resolving issues, and delivering an outstanding experience across every interaction. Whether through email, phone, or chat, you’ll be a key part of creating meaningful connections and long-term customer satisfaction.

You’ll work closely with our internal teams, stay up to date on product enhancements, and play a vital role in keeping our users informed, supported, and empowered.

This role reports to the Team Lead, Customer Service and works onsite 2–3 days per week at our office.

What You’ll Do

• Be the first point of contact for customer inquiries via phone, chat, and email
• Translate complex product features into simple, easy-to-understand explanations
• Troubleshoot issues and guide customers through practical solutions
• Offer usage tips, training, and resources that promote long-term success
• Identify and escalate bugs or technical challenges to internal teams
• Maintain accurate records of conversations and support cases
• Stay current on product updates and internal support procedures
• Meet and exceed team goals for case resolution, customer satisfaction, and response times
• Contribute to team learning and occasional training sessions as a product expert

Qualifications

What You Bring

Required:

• 2+ years in a customer-facing role (support, onboarding, hospitality, retail, etc.)
• Excellent communication skills (written and verbal)
• Proven ability to manage multiple conversations across channels
• Self-starter with sound judgment and escalation instincts
• Comfortable working an 8-hour shift between 7:00 AM – 7:00 PM CST (Monday–Friday)
• High school diploma or equivalent

Preferred:

• Bachelor’s degree
• Experience using CRM tools like Salesforce

Perks & Environment

• Hybrid work flexibility (2–3 days onsite per week)
• Supportive and growth-oriented team environment
• Opportunities for professional development and advancement
• A chance to become a true product expert in a meaningful industry

Physical Requirements

• Prolonged periods working on a computer
• Ability to communicate clearly via phone and virtual platforms

Additional Information

#LI-Remote

is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:

• Flexible paid time off
• Affordable health, dental, and vision insurance options
• Monthly fitness reimbursement
• 401(k) matching
• New-Parent Paid Leave
• Casual work environments
• Remote work

All your information will be kept confidential according to EEO guidelines.