Customer Service Representative

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Responsibilities:

• Receive customers' phone calls, faxes, e-mails and handle accordingly
• Liaise directly with customers on service requests & general inquiries for collection, delivery, provision of material, etc., and ensure customers are provided with courteous, friendly, and efficient service
• Handle order processing
• Support Sales Team & ensure proper communication with Operations and notify Management of any difficulties
• Handle correspondence & documentation, department filing and record storage administration management
• Produce standard reports for customers

Requirements:

• Secondary education or above
• A minimum of 1 year working experience in B2B servicing industry or customer services field
• Cantonese and basic English abilities
• Good computer knowledge, telephone manner and communication skills
• Strong sense of responsibility, pleasant and cheerful
• Good sense of time management

Who We Are

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.