Imaging Operations Supervisor

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Our Digital Business Unit transforms physical records into accessible digital formats, streamlining business operations. We provide comprehensive digital information management solutions, including scanning, indexing, and secure storage, supporting our customers' digital transformation.

The Role

We are currently seeking a dedicated, people orientated individual to fill the role of Digital Solutions Operations Supervisor at our Rugby location.

As a key management figure, you'll be responsible for overseeing document logistics, preparation, scan conversion, and post-scan processes in both general and secure production environments. Your role will be crucial in ensuring optimal facility performance, adherence to operational processes, and attainment of commercial goals while upholding full compliance with local legislation and IME procedural requirements.

Key Accountabilities

• Promote and maintain a high standard of operational excellence and personnel management, supervising all operational activity and operational personnel within the agreed upon parameters;
• Ensure that all direct reports are met with daily and updated with current priorities and issues that may impact work in progress, delivery schedules, pipeline forecasts or commercial objectives;
• Keep relevant colleagues updated on all operational or supply chain issues, productivity improvements achieved, service improvements achievements and cost savings initiatives;
• Agree, monitor and update on a regular basis a service delivery plan that commercially maximises the facility’s resources whilst meeting or exceeding client expectations
• Agree and continually monitor/update a pipeline forecast and work-in-progress stream in relation to all service deliverables for the facility.
• Ensure that a detailed and factual list of daily service deliverables is established, maintained and monitored at all times.
• Set, monitor and continually seek to improve operational performance (staff contribution and service deliverables); share best practices with colleagues, through regular performance reviews and feedback
• Ensure that specific and detailed SOP workflows are communicated effectively to all subordinate employees; ensure compliance by effectively training and equipping employees, and maintaining evidential training records
• Ensure that detailed TQA processes and procedures have been communicated and are being followed according to requirement.
• Maintain a commercially viable operation through daily monitoring/interrogation of financial results.
• Ensure that produced client products and services achieve/exceed agreed cost over-recovery objectives.
• Ensure that local DS contracts are delivered against agreed cost models; plan/initiate corrective action where an individual product, contract, order or individual member of staff is performing below required objectives.

Key Skills & Experience

• Previous experience within document scanning & logistics, data processing or similar environment
• Proven Operational Leadership in document logistics or similar environment
• Strong People Management Skills
• Client Relationship Management
• Planning & Forecasting
• Quality Assurance & Process Improvement
• Financial Management
• Communication & Reporting
• Problem-Solving
• Administrative Proficiency

What's in it for you?

• Consistent Schedule: Monday to Friday, 37.5 hours per week, operational hours being between 6am to 7pm
• Competitive Salary + Annual Bonus Rewarding your expertise and dedication.
• Generous Leave: 23 days annual leave + bank holidays, increasing with length of service.
• Your Well-being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.
• Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.
• Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.

Category: Operations Group