Customer Service Representative

1 Month ago • All levels • Customer Service

Job Summary

Job Description

We are seeking a friendly and customer-focused Customer Service Representative to join our team in Lancaster, United States. As a vital member of our customer service department, you will be responsible for providing exceptional support to our valued customers, addressing their inquiries, and ensuring their satisfaction with our products and services. Key responsibilities include responding to customer inquiries via phone, email, and chat, resolving complaints efficiently, processing orders, and maintaining up-to-date product knowledge.
Must have:
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities
  • Proficiency in customer service software
  • Ability to multitask
  • Patient and empathetic approach
  • Ability to remain calm
Good to have:
  • Previous customer service experience
  • Students Encouraged to apply
  • Flexible schedule

Job Details

Job Description

We are seeking a friendly and customer-focused Customer Service Representative to join our team in Lancaster, United States. As a vital member of our customer service department, you will be responsible for providing exceptional support to our valued customers, addressing their inquiries, and ensuring their satisfaction with our products and services.

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolve customer complaints and issues with empathy and efficiency
  • Process orders, refunds, and exchanges accurately
  • Maintain up-to-date knowledge of products, services, and company policies
  • Collaborate with other departments to ensure customer satisfaction
  • Document customer interactions and update customer records in our database
  • Identify and escalate complex issues to appropriate team members or management
  • Provide feedback to improve customer service processes and procedures
  • Meet or exceed performance metrics and quality standards

Qualifications

  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in customer service software and basic computer skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Patient and empathetic approach to customer interactions
  • Students Encouraged to apply
  • Previous customer service experience preferred
  • Ability to remain calm and professional in challenging situations
  • Flexible schedule, including availability for evenings, weekends, and holidays as needed

Additional Information

All your information will be kept confidential according to EEO guidelines.

Similar Jobs

The Walt Disney Company - Data Governance Engineer

The Walt Disney Company

Santa Monica, California, United States (On-Site)
3 Months ago
Spaulding Ridge - Salesforce Solution Architect

Spaulding Ridge

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Tesla - Senior Software QA Engineer

Tesla

Brandenburg, Germany (On-Site)
5 Months ago
SciPlay - Lead Full Stack Software Engineer

SciPlay

Kyiv, Kyiv City, Ukraine (On-Site)
1 Month ago
HCL Tech - Senior Technical Lead

HCL Tech

North Carolina, United States (On-Site)
1 Month ago
Notion - Enterprise Premium Support Agent

Notion

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
WaveApps - Customer Support Specialist

WaveApps

Toronto, Ontario, Canada (Remote)
3 Months ago
Square - Customer Service Representative

Square

Florence, South Carolina, United States (On-Site)
1 Month ago
Bito - Customer Success Manager

Bito

Pune, Maharashtra, India (Hybrid)
1 Month ago
bytedance - Customer Success Manager - Lark - Philippines

bytedance

Taguig, Metro Manila, Philippines (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

hogarth - QA Engineer

hogarth

Sunnyvale, California, United States (Hybrid)
1 Month ago
Saviynt - Sales Development Representative

Saviynt

London, England, United Kingdom (Remote)
1 Month ago
Weta Fx - Senior Database Administrator

Weta Fx

Wellington, Wellington Region, New Zealand (On-Site)
2 Months ago
Level lr - Full Stack Engineer

Level lr

United Kingdom (Remote)
2 Months ago
CD PROJEKT RED - ML Game Systems Engineer

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago
Landor - Financial Controller

Landor

Milan, Lombardy, Italy (Hybrid)
1 Month ago
miracle software  - Business Development Executive

miracle software

Nashville, Tennessee, United States (On-Site)
9 Years ago
Forescout Technologies  Inc  - Talent Acquisition Specialist

Forescout Technologies Inc

Pune, Maharashtra, India (Hybrid)
2 Months ago
Virtuos - Senior Art Producer

Virtuos

China (On-Site)
4 Months ago
Qualcomm - GPU Physical Design Engineer (Sr Lead/Staff)

Qualcomm

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Lancaster, Pennsylvania, United States

Scientific Games - Senior Production Lead

Scientific Games

Alpharetta, Georgia, United States (On-Site)
3 Months ago
Coherent corp. - Maintenance Technician

Coherent corp.

Starkville, Mississippi, United States (On-Site)
2 Months ago
DraftKings - Lottery Fulfillment Supervisor

DraftKings

Reynoldsburg, Ohio, United States (On-Site)
1 Month ago
bytedance - Large Language Model Research Scientist Graduate (Doubao-Seed) - 2024 Start (PhD)

bytedance

San Jose, California, United States (On-Site)
8 Months ago
Jane Street - Machine Learning Engineer

Jane Street

New York, United States (On-Site)
1 Year ago
SBM Management - Cleanroom Technician

SBM Management

Boise, Idaho, United States (On-Site)
1 Month ago
rivos - GPGPU Performance Tooling Engineer

rivos

Santa Clara, California, United States (Hybrid)
4 Months ago
Toast - Senior Manager, GTM Engineering

Toast

United States (Remote)
1 Month ago
Illumination - Marketing Strategy Intern, MBA – Summer 2025

Illumination

Santa Monica, California, United States (On-Site)
4 Months ago
Apple - Integration Engineer

Apple

Santa Clara, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

GigXR - Customer Experience Manager

GigXR

Los Angeles, California, United States (Hybrid)
1 Month ago
Whatnot - Customer Experience Agent

Whatnot

Dublin, County Dublin, Ireland (Remote)
2 Months ago
smarsh - Future Opportunity - Enterprise Customer Success Manager

smarsh

New York, United States (Hybrid)
3 Months ago
Fliff - Customer Success Specialist

Fliff

Philadelphia, Pennsylvania, United States (On-Site)
1 Year ago
bytedance - Customer Success Manager, Vietnam, Lark APAC

bytedance

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
5 Months ago
Workato - Associate Customer Success Manager, Scale

Workato

Muntinlupa, Metro Manila, Philippines (On-Site)
2 Months ago
Square - Customer Service Representative

Square

Tulsa, Oklahoma, United States (On-Site)
2 Months ago
TriCAT gmbh - Customer Success Expert

TriCAT gmbh

Ulm, Baden-Württemberg, Germany (Hybrid)
4 Months ago
pentair - Customer Service Supervisor

pentair

Brookfield, Wisconsin, United States (Hybrid)
2 Months ago
Unity - Customer Experience Advisor

Unity

Vilnius, Vilnius County, Lithuania (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded