Customer Service Specialist

The opportunity

Join our Customer Support team and help empower small and medium business (SMB) customers as they navigate our industry-leading platform. As a Customer Support Specialist, you’ll be the first point of contact for non-technical queries, supporting customers throughout their journey—from onboarding to ongoing relationship management. Your work will have a direct impact on customer satisfaction, retention, and the continuous improvement of our products and services.

Benefits: Opportunity to collaborate cross-functionally, contribute to process improvements, and shape our self-service resources for thousands of users.

What you'll be doing

• Responding promptly, clearly, and empathetically to support tickets and inquiries from SMB customers, ensuring high standards of satisfaction
• Creating, updating, and maintaining knowledge base articles and self-service resources
• Providing onboarding guidance to prospective and new customers
• Collaborating with Finance, Marketing, and Sales to resolve issues and relay feedback
• Maintaining accurate records of customer interactions and resolutions

What we're looking for

• Previous customer support/success experience in SaaS or fast-paced environments
• Ability to create/manage help documentation
• Excellent English communication skills
• Strong client-facing orientation
• Problem-solving skills and attention to detail

You might also have

• Salesforce Service Cloud or similar ticketing/support platform experience
• Familiarity with Ad Tech industry/products
• Additional language proficiency

Additional information

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

Life at Unity

We offer a wide range of benefits designed to support employees' well-being and work-life balance. You can read more about them on our career page.

Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know._

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

\*Note: Certain locations require a good faith disclosure of the base salary range for the role. The actual salary for the successful candidate may differ based on location, experience, and other job-related factors.