Customer Service Specialist I
Job Summary
Job Description
The Customer Service Specialist I provides technical support to customers through various channels, including trouble tickets, phone, and email. This role involves investigating and resolving software and hardware issues, ensuring excellent customer service with a deep understanding of the products. Responsibilities include providing customer service, investigating and resolving software and hardware problems, troubleshooting customer concerns, collaborating with teams to resolve technical issues, and documenting interactions in the CRM system. The ideal candidate should reside in the Las Vegas area and be open to a flexible schedule.
Must have:
- Previous customer service experience.
- Prior tech support/help desk experience.
- Patience and empathy when dealing with customer inquiries.
- Self-motivated with the ability to work independently.
- Reliable internet connection.
Good to have:
- Experience working with a ticketing system or CRM.
- Technical background.
- Customer service experience.
- Troubleshooting experience.
Perks:
- Medical, Dental, Vision, 401k with company match, life insurance, parental leave, adoption assistance, pet insurance, gym reimbursement, and so much more!
- Discretionary Time Off (DTO).
2 skills required
Job Details
Customer Service Specialist I - Las Vegas, NV (Hybrid)
Department: Loyalty Services
Employment Type: Full Time
Location: Las Vegas, Nevada - FinTech Innovation Center
Reporting To: Customer Service Lead
Description
Everi is seeking a motivated and customer-focused Customer Service Specialist I to join our dynamic support team. This role provides essential technical support to our customers through various channels, including trouble tickets, telephone, and email. As a Customer Service Specialist I, you will investigate and resolve software and hardware issues, ensuring timely and exceptional customer service with a deep understanding of our products. This is a great opportunity for someone looking to grow their career in a supportive, collaborative environment.
**Candidates must reside in the Las Vegas area and be open to a flexible schedule to be considered**
**Candidates must reside in the Las Vegas area and be open to a flexible schedule to be considered**
What Will You Be Doing?
- Provide excellent customer service via phone, email, and trouble tickets.
- Actively investigate and resolve software and hardware problems for users and issue trouble ticket reporting on all other problems.
- Troubleshoot and resolve customer concerns in a timely and effective manner.
- Collaborate with cross-functional teams to escalate and resolve technical issues when necessary.
- Document customer interactions and resolutions accurately in the CRM system (Zendesk).
Skills, Knowledge and Expertise for the Job:
-
Qualifications
- Previous customer service experience.
- Prior tech support/help desk experience.
- Patience and empathy when dealing with customer inquiries and issues.
- Self-motivated with the ability to work independently in a remote environment.
- Reliable internet connection.
-
Nice to have's:
- Experience working with a ticketing system or CRM.
- Technical background.
- Customer service experience.
- Troubleshooting experience.
Benefits & Perks!
Step into the exciting world of Everi, where your career meets incredible perks and a vibrant culture!
Join us and enjoy an outstanding benefits package including:
Join us and enjoy an outstanding benefits package including:
- Medical, Dental, Vision, 401k with company match, life insurance, parental leave, adoption assistance, pet insurance, gym reimbursement, and so much more!
- Embrace a healthier work-life balance with Discretionary Time Off (DTO), bidding farewell to traditional banking hours and hello to preventing burnout while enhancing productivity.
Elevate your career in an environment recognized as a Top Workplace, not just once but multiple times! Everi proudly bagged 10 prestigious Top Workplaces awards in 2021, 2022, and 2023, including national and regional accolades. Be part of a company that's dedicated to fostering a solid culture and receiving resounding positive feedback from its employees. Join us at Everi, where your growth and well-being matter just as much as your professional journey.
The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances. A reasonable estimate of the current range is $21 - $23/per hour and is overtime eligible.
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
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About The Company
Everi is a diverse collection of brilliant and talented individuals committed to giving patrons and operators alike a premium experience on the casino floor.We are accountants and artists, engineers and visionaries. We dream, design, program, and build. We listen, help, and serve.We believe in Harnessing the power of collaboration, Acting with Integrity, Valuing everyone, and to Exceed expectations and be bold. Our goal is to enable our team to have FUN!
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