Customer Success Manager

Job Description

• Your primary responsibility will be orchestrating all efforts to keep adoption and usage high with driving value recognition.
• Your daily responsibilities will include providing the best use cases according to the partner, helping them with panel usage, training new partners, and being a consultant to use our products in the best way according to the partners' needs.
• While this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects.
Role Expectations:
• You will be expected to bring strong portfolio management and relationship-building skills to the role. Your ability to manage and nurture long-term relationships with partners will be crucial to success.
• You will also need to have a technical background, which could be gained through either academic education or relevant work experience. This includes the ability to read API documentation, knowledge of HTML, CSS, and XML, and the ability to understand basic data structures and data flows.

What we expect from you

• A university degree in Business, Marketing, Engineering, or related fields; MBA is preferred.
• 4+ years of relevant work experience in customer-facing roles, such as customer success, account management, or strategic consulting, preferably in a SaaS environment.
• Knowledge or experience with digital marketing, martech, or advertising.
• Strong communication skills in both writing and speaking (English & Portuguese; Spanish is a plus!).
• High sense of responsibility and accountability.
• Strategic thinking with excellent project management skills.
• Ability to establish a robust relationship with the assigned customer base.
• Self-motivated, a proactive teammate with innovative ideas to improve customer loyalty and adoption.

Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)

• We offer many hard and soft skills training to help you improve and challenge yourself. You’ll have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
• You’ll have space to share your skills through training and workshops if you wish. Sharing is caring!
• We’ll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want
• You’ll have a chance to work in an international, diverse and inclusive environment
• Our working model embraces the best of both worlds with a delightful hybrid approach, where we head to the office three times a week to foster creativity, collaboration, and a vibrant team spirit.
• You’ll be part of an industry that’s shaping the future of customer experiences.
• Don’t believe us? Just ask Google.

Was this position made for you?

So let’s talk! We’re curious bugs and can’t wait to get to know you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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