Customer Project Specialist
Job Description
- Qualification in business or contract management.
- Experience in the healthcare industry.
- Assess customer site, agree project scope, risk & timelines, technical project feasibility, pre-calculation of project cost during presales.
- Verify & agree project objectives and formulate the project plan based on the contract.
- Manage relations with management representatives of customers.
- Drive compliancy to applicable regulations (Quality & Regulatory / Health & Safety).
- Define project risks, issues, and changes, developing response scenarios.
- Manage internal & external resources, project budget, communication, planning, quality, customer acceptance, transition to service, and project evaluation.
- Bachelor’s Degree level education in engineering or equivalent.
- Minimum 4 years Project Management experience in equipment installation, infrastructure delivery or construction projects, in a B2B environment.
- Experience in contract and risk management.
- Solid understanding of the supply chain process.
- Experience working with large, cross-functional teams.
- Sound negotiation and stakeholder management experience.
- Fluent in English, verbal and written.
- High level of software literacy (MS Office suite, SAP, Oracle, Salesforce).
Job Title
Customer Project Specialist
Job Description
Customer Project Specialist, Philippines
Job Family Summary
As a Customer Project Specialist – you will initiate, plan, execute commercial projects for external customers, creating agreements on and achieving project objectives, balancing schedule, cost, quality and requirements, engage during pre-sales working with different stakeholders, leading, and directing teams.
This role is an Individual Contributor and will be reporting directly to Project Management Leader, Philippines.
Responsibilities:
- Responsible during the presales phase to assess the customer site, agreeing project scope, project risk & timelines, technical project feasibility, pre-calculation of project cost
- Plays advising role in acquisition phase and is responsible for all the project phases.
- Responsible for verifying & agreeing the project objectives and formulating the project plan with all project stakeholders based on the contract
- Understanding of margin management to influence the margin in acquisition phase and control margin during execution
- Managing relations with management representatives of customers.
- Follows the processes to initiate, plan, execute, close and monitor & control the project;
- Responsible for driving compliancy to applicable regulations (Quality & Regulatory / Health & Safety)
- Defines the risks (project related), issues and changes of the project and develops scenarios to respond to these.
- Identifies project opportunities and collaborates on that with Key Account Manager or Business Development Manager
- Manages internal & external resources, the project budget, communication to all stakeholders, planning, quality, customer acceptance, transition to service, project evaluation resources, the project budget, communication to all stakeholders, planning, quality, customer acceptance, transition to service, project evaluation
- Knowledge of construction phases, building information modelling and facilitation of 3D scanning
Requirements:
- Bachelor’s Degree level education in engineering or equivalent
- Qualification in business or contract management would be advantageous
- Minimum 4 years Project Management experience in equipment installation, infrastructure delivery or construction projects, in a B2B environment
- Experience in the healthcare industry is highly preferred
- Experience in contract and risk management as well as a solid understanding of the supply chain process and working with large, cross-functional teams
- Sound negotiation and stakeholder management experience
- Fluent in English, verbal and written
- High level of software literacy; MS Office suite, SAP, Oracle, Salesforce
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
How we work together:
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
