Customer Care Employee - Key Account Coordination 100% (m/f/d)

Trek Bicycle

============

Trek Bicycle is a globally leading manufacturer of innovative bicycles and bicycle accessories. We only build products we love, live absolute customer orientation, and change the world by getting more people on bikes. With over 5,500 employees worldwide, we develop and produce innovative products – and have been doing so since 1976. More information can be found at www.trekbikes.com.

Customer Care Employee – Key Account Coordination 100% (m/f/d)

--------------------------------------------------------------------

with a focus on Key Account Coordination – Dübendorf (CH) location

As a Customer Care Employee with a focus on Key Account Coordination, you are the central interface between our most important retail partners, internal departments, and our field sales team. You ensure that our Key Accounts are optimally supported, order and logistics processes are handled smoothly, and potentials for efficiency improvement are consistently utilized. With your organizational talent, your service understanding, and your strategic thinking, you significantly contribute to delighting our customers and strengthening long-term partnerships.

Your Main Tasks

---------------

• Independent support and further development of our Key Accounts in the DACH region as the primary contact person.
• Handling and administration of the entire order process – from order entry to scheduling and delivery.
• Maintenance of article and customer data in online systems as well as approval and management of order contracts.
• Close collaboration with sales, field service, logistics, IT, and accounting to ensure a smooth order and payment process.
• Creation of reports on sales, forecasts, and customer activities for management.
• Active support for technical and sales-related questions, as well as participation in the optimization of internal processes.

Your Profile

-----------

• Professional:
• Completed commercial training or comparable qualification.
• Experience in Customer Care, Key Account Management, or internal sales – ideally in the bicycle industry or a similar environment.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Strategic thinking and high process affinity.
• Basic knowledge of ERP and PIM systems is an advantage.
• Technical understanding in the field of bicycles and e-bikes is an advantage.
• Languages:
• Very good German language skills, written and spoken.
• Good English language skills to collaborate with international teams (e.g., IT, warehouse).
• Personal:
• Friendly, open, and service-oriented personality with strong team spirit.
• High resilience and calmness even in hectic situations.
• Independent, structured, and solution-oriented work style.
• Organizational talent with a strong sense of responsibility.
• Strong communication skills and enjoyment of direct customer interaction.
• Moderate willingness to travel within the DACH region.

What we offer you

------------------

• A diverse and responsible range of tasks in a dynamic, international environment.
• An owner-managed company with Great Place to Work certification.
• Modern work tools and an inspiring work environment.
• Option for a maximum of 2 days of home office per week.
• Flat hierarchies, short decision-making paths, and a motivated, open team.
• Attractive Trek benefits, discounts, and development opportunities.
• A company culture that promotes diversity, sustainability, and team spirit.

Does this sound like your next challenge?

Then become part of our team and shape the future of mobility with us!

We look forward to receiving your complete application at JoinUs@trekbikes.com.

Please note: Incomplete documents cannot be considered.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!