Customer Success Manager (Seoul, Korea)

Mendix – the leading low-code application development platform:

The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the development process.

Read our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform.

At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.

As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.

Join Mendix, a Siemens business, to lead digital transformation through cutting-edge low-code technology. We're investing to accelerate our momentum, and we're looking to grow our APJ team. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team - then Mendix is for you.

Key Responsibilities:

• Serve as a trusted advisor to enterprise customers, driving measurable business value through adoption of our cloud platform
• Lead customer engagements by applying best practices and expert guidance to accelerate time-to-value and platform maturity
• Understand customer priorities, quarterly metrics, and portfolio dynamics to identify opportunities for expansion, retention, and growth
• Build strong customer champions and foster loyalty through strategic relationship management
• Guide customers through their digital transformation journey, challenging the status quo and leading change initiatives
• Define and implement successful deployment strategies, leveraging deep knowledge of change management and platform capabilities
• Continuously learn and apply new platform features to deliver enhanced customer outcomes
• Collaborate cross-functionally with Sales, Expert Services, and other internal teams to align on expansion, renewals, and customer success
• Advocate for operational improvements across departments, promoting a culture of partnership and collaboration

What We’re Looking For:

• 8–10 years of experience in consulting or SaaS-based technical account management, with a proven track record of driving adoption, renewal, and expansion in enterprise accounts
• Experience as the customer facing leader responsible for the management of successful Professional services operations for a fast-growing SaaS business or related technology
• Familiarity with Cloud Industry and IT Systems Management knowledge
• Demonstrated success working with partners and within partner ecosystems to scale customer impact
• Strong technical foundation with the ability to articulate how technology drives business value across diverse stakeholder groups
• Experience analyzing complex situations, developing strategic action plans, and leading cross-functional teams to execution
• Exceptional executive-level communication, presentation, and interpersonal skills
• Highly organized, detail-oriented, and resourceful with a metrics-driven approach
• Self-starter who thrives in fast-paced, ambiguous environments
• Passion for continuous learning and applying new technologies to customer challenges
• Bachelor’s degree or equivalent experience required; Master’s degree preferred

If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.