Customer Support Engineer

Ceragon (NASDAQ: CRNT) is the global innovator and leading solutions provider of end-to-end wireless connectivity, specializing in transport, access, and AI-powered managed & professional services. Through our commitment to excellence, we empower customers to elevate operational efficiency and enrich the quality of experience for their end users.

Our customers include service providers, utilities, public safety organizations, government agencies, energy companies, and more, who rely on our wireless expertise and cutting-edge solutions for 5G & 4G broadband wireless connectivity, mission-critical services, and an array of applications that harness our ultra-high reliability and speed. Ceragon solutions are deployed by more than 600 service providers, as well as more than 1,600 private network owners, in more than 130 countries.

Through our innovative, end-to-end solutions, covering hardware, software, and managed & professional services, we enable our customers to embrace the future of wireless technology with confidence, shaping the next generation of connectivity and service delivery. Ceragon delivers extremely reliable, fast to deploy, high-capacity wireless solutions for a wide range of communication network use cases, optimized to lower TCO through minimal use of spectrum, power, real estate, and labor resources - driving simple, quick, and cost-effective network modernization and positioning Ceragon as a leading solutions provider for the “connectivity everywhere” era.

Job Description

• Description: Provide specialized technical support to the Ceragon microwave equipment network in the region.

• Responsibilities and duties:

1. Scheduled visits for preventive maintenance to each of the network stations.

2. Execution of corrective maintenance activities in stations that require it.

3. Preparation of reports for each preventive and corrective maintenance service.

4. Remote support for diagnosis and fault resolution.

5. Active coordination of activities and reports with the immediate supervisor.

Job Requirements

• Requirements for the position:

1. General office software proficiency on PC.

2. Certification for working at heights.

3. Certification for driving vehicles.

4. Availability to travel to any area of the region and eventually to any other region of the country.

• Working conditions:

1. The vacant position is based in the city of Hermosillo. It will cover the areas of:

• Hermosillo,
• Obregon
• Nogales

2. The company will provide a fixed vehicle and fuel for transfers to the stations.

3. Assignment of per diem for cases of transfers to remote areas.

4. Assignment of Laptop and safety equipment for tower work.

5. Office hours from 9 am to 6 pm. CDMX time. (flexible).