Customer workflows (CWF) Domain Business Lead
Job Summary
Job Description
The CWF Domain Business Lead will be responsible for growing and managing a team of IT professionals to support clients' digital transformation initiatives using ServiceNow. This hybrid role combines relationship-building with industry expertise to advise clients on IT and business challenges within the Customer Workflows domain. Responsibilities include identifying and solving business challenges, implementing and optimizing processes and solutions, gathering and documenting business requirements, providing consulting services, participating in internal activities, and contributing to sales activities such as building offers and leading pre-sale activities. Close cooperation with project managers, developers, and other teams to implement ServiceNow solutions is also required.
Must have:
- Manage and grow the CWF domain in ServiceNow.
- Build new business opportunities based on knowledge and experience.
- Advise clients on IT and business challenges.
- Implement and optimize processes and solutions.
- Gather and document business requirements.
1 skill required
Job Details
Devoteam is looking for an experienced CWF Domain Business Lead to join our ServiceNow team. As a CWF Domain Business Lead your main responsibility is to grow & manage a team of IT professionals at your customers in order to support our clients digital transformation initiatives.
ServiceNow is a powerful platform that helps organizations manage and improve their customer service operations and Industry specific workflows. A CWF Domain BL is a hybrid role that combines the relationship-building and support skills of a CWF with the industry expertise and strategic thinking of a consultant.
Customer workflows domain currently covers following ServiceNow solutions:
Main focus domains:
Other industry specific domains:
Your work activities will be:
ServiceNow is a powerful platform that helps organizations manage and improve their customer service operations and Industry specific workflows. A CWF Domain BL is a hybrid role that combines the relationship-building and support skills of a CWF with the industry expertise and strategic thinking of a consultant.
Customer workflows domain currently covers following ServiceNow solutions:
Main focus domains:
- Customer Service Management
- Field Service Management
- Sales and order management
- Sourcing and Procurement Ops
- Supplier lifecycle operations
- Account payable Invoice processing
Other industry specific domains:
- Telecom, Media & Technology
- Healthcare and Life science
- Financial services operations
- Manufacturing
- Public sector
- Retail Service management
Your work activities will be:
- Responsibility for management and growth of the specific CWF domain in ServiceNow
- Build the new business opportunities based on knowledge & experience
- Advisory clients on IT and business challenges in the domain
- Helping clients to identify and solve business challenges
- Implementing and optimizing state of the art processes and solutions to help our clients manage their systems efficiently and in a business-centric way
- Responsibility for gathering and documenting business requirements from the clients
- Assisting clients with the implementation and adoption of solutions as well as training and support as needed
- Providing consulting services to our customers and partners
- Taking part in internal activities inside Devoteam to help us grow (Contribution to the recruiting process, marketing activities, knowledge sharing)
- Participation in sales activities as business strategies and active sales in CWF domain, build offers, contribution in creating and maintaining pre-sale materials, leading the pre-sale activities and maintaining standard offers (incl. slide decks, references, etc.). Also responsible for business development - strategy, pipeline, offer, business plan etc., maintaining the list of projects and plan capacity, staying up-to-date with new products/services and keeping an eye on new business trends in the CWF domain
- Close cooperation with project managers, developers, and other teams to support the implementation of ServiceNow solutions
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About The Company
Devoteam is a leading consulting firm focused on digital strategy, tech platforms, data and cybersecurity.
By combining creativity, tech, and data insights, we empower our customers to transform their business and unlock the future.
With 25 years’ experience and more than 10,000 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.
Creative tech for Better Change
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