Data Analytics Senior Analyst

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Job Category

Data

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The CSG Professional Services Analytics team supports the Professional Services business within the Customer Success Group (CSG). We are seeking a talented Data Analytics Senior Analyst for the Sales Analytics team. This individual will contribute to our efforts in transforming complex data into clear and actionable insights and dashboards for our Professional Services sales team.

Responsibilities

• Use Tableau to create interactive and intuitive visualizations
• Develop a deep understanding of enterprise data and operational details of the business (e.g., key datasets, business drivers/KPIs).
• Build predictive analytics models to forecast trends and early warning signals in key business areas
• Assist in wrangling data sets using Salesforce, SQL, and Tableau to discover patterns, correlate findings, and measure the impact on the business and key metrics
• Automate manual reporting processes and improve data quality
• Partner with and consult Professional Services sellers and sales leadership to provide accurate data/information and make recommendations for how to run the business

Basic Qualifications:

• 2+ years of experience in analytics, reporting, data analysis
• Strong hands-on knowledge of SQL, Tableau, and Google Sheets/Excel
• Know how to extract, manipulate and transform data
• Basic understanding of data modeling and relational databases like Snowflake.
• Strong communication skills
• Able to translate complex technical results into clear, actionable insights
• Cross-functional collaboration and influencing skills, with a track record of impacting decisions at both strategic and executional levels
• Strong collaboration skills and ability to work effectively across teams
• Ability to quickly grasp technological and business concepts

Preferred Qualifications:

• Knowledge of Salesforce product, platform features, and capabilities
• Sales/GTM knowledge
• Bachelor’s degree (or equivalent) in related field
• Data Science knowledge
• Background in professional services or SaaS industry
• Consultative background

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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