Software Engineer, Observability Platform (SMTS, LMTS)

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

This position is located in either Bellevue or San Francisco office.

Join the team responsible for innovating and maintaining the massive-scale, distributed systems that monitor Salesforce’s infrastructure.

The Network Visibility and Telemetry team is responsible for designing, building, and operating a set of systems and services which deliver metrics, telemetry and alerting for data center infrastructure (network, storage, etc). We are part of the Infrastructure Strategy Datacenter Operations organization, which is a dynamic, global team delivering and supporting technology infrastructure to meet the substantial growth needs of the business.

In this role, you will leverage your experience in building and deploying large-scale systems to automate systems services across all types of infrastructure (storage, network, server), enable the collection of infrastructure telemetry, make the infrastructure visible and accessible, and ensure that alerts are generated where action is needed.

Required Skills:

• A related technical degree required.
• Proven experience with supporting a codebase for distributed services implemented in Java and/or Python
• 8+ years of experience for Lead
• 5+ years of experience for Senior
• Experience with automation of systems services and processes.
• Excellent analytical and problem-solving skills
• A long-standing practice of using Source Control (e.g. git) and unit testing
• Experience in publishing and consuming REST APIs
• CI/CD experience with Jenkins
• Knowledge of Linux (RedHat) including configuration, packages, services, daemons, shells, and troubleshooting
• Experience with configuration automation tools such as Ansible, Puppet, and/or Chef.
• Experience in fast-paced, technical environments experiencing rapid growth and change
• Ability to adapt, to be flexible, and to learn quickly in a dynamic environment
• Excellent organizational skills including ability to prioritize tasks efficiently with high level of attention to detail
• Ability to work under tight deadlines while coordinating several projects at a time and responding to changing business and technical conditions

Desired skills:

• Development experience in Clojure.
• Experience with the monitoring and alerting of network infrastructure - routers, switches, load balancers, etc. - in a high-availability, always-on datacenter environment
• Experience with the monitoring and alerting of storage infrastructure - switches, arrays, etc - in a high-availability, always-on data center environment
• Experience with container orchestration systems, i.e., Docker and Kubernetes
• Experience with Terraform, Helm, and Spinnaker.
• Strong Network Engineering Skills: SNMP, BGP, OSPF or ISIS, LAN switching technologies, backbone, load balancers, IPv4/IPv6 addressing and subnetting.
• Experience with application protocols and troubleshooting for the same (i.e., HTTP, HTTPS, TCP/UDP)
• Experience with application databases and document stores, e.g. Elasticsearch, Cassandra
• Experience in writing systems automation in a high level language such as python.
• Previous experience as Scrum Master or Product Owner on an Agile Dev Team is a nice to have, especially if you enjoyed it.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $157,600 to $253,000.

For California-based roles, the base salary hiring range for this position is $172,000 to $276,100.