Job Description
Apple Data Center Technicians provide direct hands-on support for Data Center IT Infrastructure and internal system components. This role requires technicians with experience working in collaborative partnerships and strong communication skills, with a strong emphasis on attention to detail and effective documentation. Responsibilities include establishing and supporting network connectivity, installing and removing hardware assets, securely handling storage media, and troubleshooting hardware issues. Technicians must support the team by working collaboratively, contributing to operational and service level deadlines, and maintaining a positive and effective team environment. They should also communicate effectively with team members, clients, and stakeholders, drive innovation, and maintain awareness of risk factors. The role involves performing diagnostics, applying firmware updates, and using appropriate PPE.
Must Have:
- Experience in data center IT infrastructure support.
- Strong communication and collaboration skills.
- Ability to troubleshoot hardware issues.
- Experience with hardware installation and removal.
Apple Data Center Technicians provides direct hands-on support of Data Center IT Infrastructure and internal system components. We require technicians with experience working in collaborative partnerships and have strong communication skills. Strong attention to detail and effective documentation skills are critical components of success in this position. Responsibilities Establish and support network connectivity, installation and removal of hardware assets, securely handling storage media, and troubleshooting hardware issues. Support team and operations by working collaboratively, and contributing to operational and service level deadlines. Support and maintain a positive and effective team environment, sharing information and best practices with other technicians, and ensuring alignment and support of tasks, resources, and plans. Communicate effectively with team members, clients, and stakeholders through both verbal and written channels. Drive innovation, continuously seeking ways to improve operational processes and helping the team meet performance and service level objectives. Support the planning of hardware installation and removal of assets, participate in the implementation of data center infrastructure projects, and maintain awareness of conditions for the elimination of risk that may impact Apple customers and business services. Perform diagnostics & apply firmware updates to resolve hardware/software issues. Use of appropriate PPE such as safety shoes, safety glasses, gloves and facial covering in various environments with ranging temperatures.
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