DC Delegated Solutions Manager

We are seeking a talented individual to join our Delegated Solutions team at Mercer. This role will be based in Toronto. This is a hybrid role that has a requirement of working at least three days a week in the office.

The DC Delegated Solutions Manager is responsible for managing the governance and ongoing management of delegated solutions for Mercer’s DC Delegated business. This role involves coordinating with internal teams and external vendors to ensure seamless service delivery, maintaining governance and compliance, and supporting the innovation and growth of the solutions.

What can you expect?

• The DC Delegated Solutions Manager will serve as a partner to the DC Delegated Business Leader
• This role requires a strong strategic mindset, and the ability to collaborate effectively with cross-functional teams.
• The manager will evaluate service offerings, review client segmentation, and optimize operational processes to enhance client experience and operational efficiency.
• The role includes managing documentation and ensuring accurate reporting and analysis.

We will count on you to:

• Monitor and advance project initiatives to continue to innovate existing and future solutions
• Provide recommendations to solve problems and issues related to operations, process efficiency, quantify their impact, defines their benefits and shares with leadership
• Collaborate and develop relationships with internal groups as well as serve as a relationship manager to external vendors
• Support creation of client deliverables
• Lead internal meetings

What you need to have:

• Bachelor’s degree, preferably in business, finance or related discipline;
• Strong organizational skills with the ability to prioritize responsibilities and manage multiple projects in a fast-paced environment
• Excellent written, interpersonal, and project management skills
• Knowledge of the investment and pension environment
• Familiarity with pension legislation
• Ability to multi-task, work in high volume, work under tight deadlines and demonstrate problem solving skills;
• Overall good technical skills including proficiency in Microsoft Office.

What makes you stand out:

• Experience in the Defined Contribution retirement and savings industry
• Proven success in leading strategic initiatives within a complex organization is highly desirable.
• Experience in driving organizational change and managing resistance to change.
• Strong analytical and problem-solving skills, with the ability to leverage data and insights to drive decision-making.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.