Demand Planning Coordinator

15 Minutes ago • All levels • ~ $26,457.08 PA

Logistics

Job Description

As a Demand Planning Coordinator at Likewize, you will play a pivotal role in connecting teams, customers, and supply chains to deliver seamless service and exceptional results. This role involves acting as a conduit between Demand Planning, Likewize customers, and internal departments to ensure excellent service delivery. You will support day-to-day requirements and planning for maintaining appropriate stock levels within the supply chain, providing efficient and proactive support for planning activities.

Must Have:

Work with Demand Planners to manage inbound stock.
Attend weekly CPFR meetings and provide updates.
Support demand planners in fortnightly Alternate Matrix calls.
Ensure kitting job cards and customer requirements are on track.
Raise sales orders for inbound and outbound shipments.
Coordinate transport for goods movement.
Support planning and implementation for product launches, including SKU creation.
Track and report on exchange programs, liaising with warehouse and account managers.
Build and improve relationships with Supply Chain customers and internal departments.
Maintain a high level of service and professionalism.
Adhere to company data protection and information security policies.
Possess excellent planning, communication, and organisational skills.
Demonstrate ability to meet tight deadlines and adapt to changes.
Manage multiple issues professionally.

Perks:

Competitive salary and benefits package
Supportive and collaborative culture
Fun and dynamic work environment
Range of learning and development opportunities
Health Cash Plan (covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption)
Access to a GP at any time, with prescriptions delivered to your home or work
Enhanced Maternity, Paternity & Adoption
My Perks (exclusive discounts and cash back on purchases)
Fully paid Employee Assistance Programme
Free onsite car parking
Employee Discounts
Cycle 2 work scheme
Holiday buy back scheme (opportunity to buy up to five extra days of annual leave)

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Job Description:

Demand Planning Coordinator

Crewe, Cheshire (onsite)

Salary: £26,457.08 per annum

As a Demand Planning Coordinator you will play a pivotal role in connecting teams, customers, and supply chains to deliver seamless service and exceptional results.

We’re more than a tech company—we’re the engine behind the digital world. Likewize is a global leader in tech protection, repair, sustainability, and support solutions, trusted by the world’s biggest brands, telcos, and banks.

Supporting over 1 billion customers worldwide
Solving 250 million+ tech issues annually in 30+ countries
Offering the most comprehensive protection against tech disruption—lost, stolen, damaged, or just complicated
Driving innovation across insurance, warranty, repairs, recycling, and premium tech support

Position Summary

To act as a conduit between Demand Planning, customers and all internal departments to ensure an excellent and seamless service delivery and to strive to always exceed customer requirements. To support the day to day requirements and planning involved with maintaining appropriate levels of stock within the supply chain, within agreed timescales.

To provide an efficient and proactive support service, ensuring an organised and professional approach to the day-to-day planning activities of customers.

Primary Responsibilities

Work day to day with the Demand Planners to ensure inbound stock from various supply routes are managed through, in line with process
To attend weekly CPFR meetings, by voice and deliver updates on any assigned actions
To attend fortnightly Alternate Matrix calls, either by voice or face to face and support the demand planner with any key adjustments which may mean a change in direction on stock allocation
To attend twice weekly, kitting calls, by voice and ensure we are on track with Job Cards and any requirements for the customer
To support with raising any sales orders for shipments both inbound and outbound from DC, and shipping into any relevant customer DC’s
To act as a conduit for supporting the arrangement of any transport required for the movement of goods in line with requirements
Support all planning and implementation for key product launches with regards to sku creation and communication with the planning team and customers
To track and maintain reporting for current exchange programs, and liaise with the warehouse and account manager for updates.
Works closely and builds and improves relationships between Supply Chain customers and
To consistently provide a high level of service through the successful nurturing of internal relationships and cooperation with departments who depend on or who influence own work
Ensure day to day activity is dealt with in a timely and professional manner in line with company policy and guidelines
Respect the value of information by following Likewize's data protection / information security policies and procedures

Key Skills & Behaviours

Remains effective, professional and retains perspective in the face of difficult or demanding situations
Acts appropriately to the needs of the situation
Displays strong customer focus and team working skills
Demonstrates a reliable and flexible approach to work situations
Demonstrates integrity towards individual customers and ensures that the interests of both the company and the customers are met
Job holder is an active team member and actively shares learning and information with colleagues
Has a mature and objective approach to problem solving
Uses own initiative to assist other members of team when required, to ensure all deadlines are met
Proactively identifies ways to improve on current procedures systems and implement change
Excellent planning, communication & organisational skills
Ability to meet tight deadlines and the flexibility to adapt to unexpected changes
The position requires the ability to deal with several issues at once whilst always maintaining a professional approach.
Excellent planning and organising skills are fundamental to the success of this role
Job holder must possess the flexibility to adapt to unexpected changes, sound judgement and maturity, with an objective and tenacious approach to problem solving
Ensure that appropriate aspects of commercial and operational activity are clearly and consistently communicated between parties

What do we offer?

At Likewize, we care about you and your progression. We offer:

A competitive salary and benefits package
A supportive and collaborative culture
A fun and dynamic work environment
A range of learning and development opportunities
Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
Access to a GP at any time, with prescriptions delivered to your home or work
Enhanced Maternity, Paternity & Adoption
My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases
A fully paid Employee Assistance Programme
Free onsite car parking
Employee Discounts
Cycle 2 work scheme
Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave

Ensure Fairness & Embrace Differences

We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated and are essential to our success.

We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.

Are you ready to join Likewize?

At Likewize, we are trusted by many of the world’s biggest brands to look after their customers tech. When their tech goes wrong we make it right.

We offer device protection insurance programs, repair services, upgrade and recommence solutions and also premium tech support.

The tech industry moves fast - but so do we. Innovation and disruption are in our DNA, so we are always challenging convention and looking for ways to do things better, quicker and making everything easier for our customers.

Doing that successfully takes trust, teamwork and a knack for making the complicated simple. We’re looking for creative, quick and relentless talent to join the team. Are you one of us?