Deputy Manager- Order Manager

5 Minutes ago • All levels

Logistics

Job Description

The Deputy Manager- Order Manager assists the team lead in daily operations, manages KPIs, and supports colleagues in understanding standard processes and SAP navigation. This role involves engaging in projects for operational excellence, resolving team issues, and acting as a key user for process optimization. Responsibilities also include demonstrating a thorough understanding of order processing systems, handling exceptional orders, and supporting the analysis of customer orders and deviations, while balancing competing priorities to achieve optimal outcomes.

Good To Have:

SLA Management
Continuous Improvement
Supply Chain Management (SCM)
Troubleshooting
KPI Monitoring and Reporting
Enterprise Resource Planning (ERP) Systems
Order Management Software
Business Acumen
Escalation Management
Order Fulfillment
Regulatory Requirements

Must Have:

Assists the team lead in daily operations, including the management of KPIs to meet agreed targets.
Supports direct colleagues in understanding and following standard processes and SAP navigation.
Engages in projects and Kaizens focused on identifying and implementing standardized methods.
Captures team issues by driving effective solutions within the team.
Acts as a key user by defining and implementing actions aimed at optimizing processes and workflows.
Demonstrates a thorough understanding of the system processing orders and the processes governing it.
Handles exceptional orders and deviations by promptly addressing them.
Supports team members in analyzing customer orders and deviations.
Reviews multiple competing priorities and determines the optimal path forward.

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Job Title

Deputy Manager- Order Manager

Job Description

Job title:

Deputy Manager- Order Manager

Your role:

Job Responsibilities:

• Assists the team lead in daily operations, including the management of KPIs to meet agreed targets, ensuring team performance aligns with organizational goals.

• Works under general supervision, supporting direct colleagues in understanding and following standard processes and SAP navigation to optimize operational performance.

• Engages in projects and Kaizens focused on identifying and implementing standardized methods to support operational excellence, contributing significantly to the organization’s continuous improvement initiatives by providing innovative solutions and best practices.

• Captures team issues by driving effective solutions within the team, ensuring that relevant stakeholders are involved in the resolution process to achieve comprehensive and sustainable outcomes.

• Acts as a key user by defining and implementing actions aimed at optimizing processes and workflows, and leveraging expertise to drive enhancements that increase efficiency and productivity across the organization.

• Demonstrates a thorough understanding of the system processing orders and the processes governing it, enabling effective problem-solving and decision-making.

• Handles exceptional orders and deviations by promptly addressing them, ensuring timely resolution, and meticulously adhering to established protocols and procedures to maintain operational integrity and customer satisfaction.

• Supports team members in analyzing customer orders and deviations, collaborating to reach resolutions that meet customer needs and expectations.

• Reviews multiple competing priorities and determines the optimal path forward by balancing the needs and interests of the customers and the team, ensuring that all decisions align with overall business goals and deliver maximum value.

You're the right fit if:

Minimum required Education:

Bachelor's Degree in Business Administration, Supply Chain, Operations OR Vocational Education in Order Management or equivalent.

Minimum required Experience:

No prior experience required with Bachelor's Degree OR minimum 7 years of experience with Vocational Education in areas such as Order Management, Logistics, Process Improvement, Business Administration or equivalent. Good Excel knowledge and SAP tool working experience.

Minimum required Certification:

N/A

Preferred Skills:

• SLA Management

• Continuous Improvement

• Supply Chain Management (SCM)

• Troubleshooting

• KPI Monitoring and Reporting

• Enterprise Resource Planning (ERP) Systems

• Order Management Software

• Business Acumen

• Escalation Management

• Order Fulfillment

• Regulatory Requirements

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office/field/onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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